If you were talking to support and were advised to wait 30 days to reactivate, then it sounds like you already knew about the self exclusion. Then once you were not able to reactivate the account, you decided to break the ToS. Correct me if I'm wrong?
He was so eager to play again that he decided to not wait any longer and try with a new account. I'd blame the addiction in this case.
Why would you deposit without asking support first if the account is still locked by mistake or if there's an issue?
Weren't there any other casinos where you could play while waiting for an answer from Rollbit's support?
For your ex girlfriend to have access to your gambling account login details then she must possibly have access too to verification request details and could have completed the process for the account closure without you knowing. I mean both guess is possible following your explanation. If I were you and knowing about what my ex had done, upon receiving a message to wait for the 30 days intervals as given by the casino I would have just done so not to go against their ToS. Or maybe you're one of those gamblers that can't go a day without gambling which would have been the reason why your ex girlfriend took the action without your notice.
This is an interesting angle of this case.
What if your girlfriend tried to play and was banned and then said that she requested you to be excluded? What if she was lying to you?
Have you ever thought about this OP?
That is not the case here. Razer had replied on the other thread [
Yogee quoted the reply here] and explained the situation from their side. He checked the account's history and confirmed that the account was locked because it asked for self exclusion, so his ex did not tried to play and got banned, she [assuming she really exist and was not just OP's attempt to annul his own self-exclusion commitment] did ask for the exclusion.
Second, based from the screenshot shared on OP's "main thread", he did not mention his GF on his initial exchange of communication from his first account when it got banned, only on this second one, when it got banned. Logically, when someone was in this kind of situation, they will not forget or left out that kind of important information, they'll brought it up, like, "it was my girlfriend who asked for it, not me, it was a mistake."
Third [and although it's arguably too premature to arrive at this conclusion, given it's just a few days] OP was not active for three days after the situation that applies, and will be adhered, being explained to him. If he really is not asking for that exclusion himself, and then made this thread and that girlfriend excuse on his moment of weakness, I think he'll be more motivated to pursue this case.
So, all signs point to a very likely possibility that OP did ask for the exclusion himself, and then made the excuse when he tried to walk away from the self-imposed restriction. It seems the case is as good as resolved.
