We still don't understand some players, they complaint because all online casinos ask them for KYC to withdraw, we launch a 100% no KYC casino with the only rule of no multiple accounts, and they cry when they get caught with another account
The rules are clear if we found someone with multiple accounts we are going to seize the funds, for this player we found a second account, but he could have a third one since we don't do KYC when we found someone with another account the decision is final.
Sorry but next time read the rules
You don´t make a lot of sense - how does your "No KYC" policy relate in the first place? The dude closed his account a while ago. The account doesn`t exist anymore. Then he decides to come back. Do you have a rule anywhere that people are not allowed to come back after having their accounts closed? Even if you do... read further:
Ultimately, you wouldn`t have cared at all if the player had lost - you know it.
Even if you are within your rights based on your ToS, it doesn´t mean that what you have done is fair and the right thing to do ethically.
I can only hope that people stay away from pathetic crypto casinos such as yours where owners publically prove how hypocritical they are. Seriously guys, we people in the gambling industry (I am talking operators, affiliates, and even game providers, etc.), couldn`t be more grateful to be in an industry where we can only win if done properly - there is no point in tricking players because of greed.
Oh, and before you come up with any accusation such as "you only see the player's perspectives ": No, I don`t - I have lost count of how many times I concluded that players were in the wrong, I am not generally taking the players`side.
Edit: Your "Next time read the rules" is hilarious - I consider adding you to our blacklist because of your lame attitude alone.
Edit 2: I saw that you weren`t even getting that a Costa Rican gambling license does not exist - this goes to show a lot.
