It’s my first time to see that a casino will have a problem on using disposable email/phone number while they ask for KYC to validate the user identity if their main concern is just the legality issue of the country of the OP. Normally, Casino just ask for KYC to clear all the doubts.

Fortunejack terms is indeed very tricky and I’m starting to believe that user should read carefully the full scope of ToS before they play or else they might be on this chaotic situation.

You didn’t mention this but do you complete the minimum wagering requirements for your deposit since you mention that you only done small bets.

Yes.

FJ's wager requirement for sportsbetting is 0.5x of the deposit. OP deposited 1,200 USD and wagered a total of 1,201, according to his betting history. It's all there on the screenshot he provided [sans the wagering requirement, which I memorized from previous case and took the snippet from their site]

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To clarify, your email is not disposable, you're still using and have access to it up to this day, but the number you use to register was indeed a disposable number because you were in Thailand when you're required to verify the account creation?

 I’m with Coin Trader and have never seen the disposable phone number rule. Wait for a FJ reply. I agree with you in that FJ can’t confiscate your winnings.

I just shot FJ a PM just in case. Sorry holydarkness, I went back, read the thread and realized that you already reached out otherwise I wouldn't have done so.

Hey, Bitcointalk community.


We have investigated this case and are going to share our findings with you.

OP’s account was registered/verified using a disposable phone number (From Thailand), which is a breach of our Terms and Conditions



Based on the evidence, our team is convinced that there was a breach of our T&C. However, the OP will be allowed to withdraw their entire deposit amount.



-ADante, FortuneJack Community Team.

my number was not "disposable"! He was active all the time. You could have done any check, but for some reason you decided not to do it!
As of today, the number is not working. But this cannot give you the right to cancel all my winnings!

Do you like to follow rules? Fortunejack the term you use is a "disposable" phone number. Personally, I don’t understand what this means! Please indicate where in your rules the definition of what a “disposable” phone number is stated!!! your rule cannot be applied to me, because in your rules there is no definition of what a “disposable” number is!
Because a number that was previously used, but has ceased to be used over time, cannot be called a "disposable" number! and certainly cannot give you the right to cancel all my winnings!
I am sure that the Bitcoin community will fully support me!

The law  is a very complex description in which each action or term has a specific characteristic!
Imagine that we are in court and Fortunejack is trying to say that he stole money from someone else’s account because the number was “disposable”. And it is for this reason that he refuses to pay out the winnings.
Firstly, everyone in the room will have a strange feeling of fraud on the part of the casino! What does this have to do with the number??? You are a gambling establishment! YOU accepted the bets and must pay according to the results of these bets!
Secondly, the judge will ask you: What is a “disposable” number??? At least let everyone know what this is??? Fortunjack, don’t you check the functionality of the number when registering???
 Yes, we are checking! And the number was successfully confirmed!
Then what is the question??? DO YOU want to say that if for some reason and your players at the time of withdrawing money or any other verification, the number does not work to receive a call, then you can cancel all winnings on the account??? or something different?
Fortunejack! In your rules there is no definition of what a “disposable” number is! However, you refer to this definition and want to take away all the money won from your client!?

I hope that you understand me. Such actions on the part of Fortunejack have no legal or moral legitimacy!
Fortunejack, I hope that you will come to your senses and pay me my winnings! And if it’s so important to you that your client stays in touch with you, then please update your company terms and conditions! Enter a definition of which number is “disposable” and describe in more detail what your client should do if for some reason he has lost access to the old number! You must do this to avoid similar situations in the future!

I advise you to read the law from the beginning, and only then choose which side to take! Because your arguments very suspiciously indicate a paid review!
This number was purchased in an official store and issued with my passport details, which by definition indicates that this number is mine!
And you must also understand that in the world there is no link between a phone number and a location, because the number can be used anywhere in the world! And the country code is indicated simply for the convenience of those who want to call, so that there are no unnecessary expenses due to roaming!
I carefully read all the rules when registering and I have no violations!
If over time the number was lost for any reason, this does not give the company a reason to deprive the client of all winnings! Just like the rules themselves do not indicate what a “disposable” number is. This means that the rule cannot be applied at all!

If you think that the country code of the number specified during registration and your place of residence should match. Firstly, this condition must be specified in the rules - BUT THIS AGAIN IS NOT DONE. and secondly, FORTUNEJACK DOES NOT CHECK YOUR PLACE OF RESIDENCE! Fortunejack only prohibits betting from prohibited locations!

Therefore, I repeat once again that Fortunjack Casino has neither the legal nor the moral right to deprive me of my winnings!

since you confirmed, you should be paid. Never heard of the disposal phone rule.