Their account here has been banned so contacting @AB de Royse777 might help speed things up a bit.

by reading ---> https://cryptomus.com/aml they have a list of banned countries, hopefully yours isn't one of them but there should be a refund policy if you fail to complete identity verification.


They have stopped their signature campaign^[1], and plan to scale it back if it returns in the future.


[1] https://bt.irlbtc.com/view/5505910.msg64556897#msg64556897

I am not so familiar with the world of payment processors but OP why did you opt for them instead of other alternatives that may not bombard you with KYC if at all there are any.

This is exactly the problem. The customer support just decided to go mute. Without any response, I don't blame OP for reacting that way. Maybe they should work hard on their support and also provide clients with an ETA. It does not cost them anything to do so.

I see that OP used tron network for his USDT, but they should explain better what was the problem with coins.
If you have screenshots of conversation with support I would suggest posting some of them in public.
It sucks having to perform KYC and even than they freeze your coins 

I'm not sure what the connection between Changenow and Cryptomus is in this case, can you clarify?

I can confirm that cryptomus.com is shady at best and that they think that having a company registration is enough to make them a legitimate business. In reality cryptomus.com is likely a frontend to a business from Russia and the overzealous AML "verifications" are likely in hope that this would help them stay safe from authorities. On top of that they also demonstrate total ignorance of how Bitcoin works.

We discovered cryptomus.com because we had a trade with a Russian exchange, the exchange could not complete the trade and eventually told us that the Bitcoin transaction we made was in fact made to a Bitcoin address in the custody of cryptomus.com  and so that cryptomus.com blocked access to the funds with the claim that the transaction is "ransom". That is, they are basically accusing us of having coerced a victim into making that transaction.

We asked them to provide details to back up that nonsense, ..nothing. We told them to send back the funds to one of the input addresses, (this cancels the argument that we have ransomed someone), .. nothing.

Then they made further ridiculous demands such as: "screenshot of the withdrawal of the platform from which you have sent the funds to us", "through which platform did the funds come to you?", "through which contact person did you communicate with the sender of funds?".

Those morons apparently completely ignore the fact that you can make a transaction without a third party and/or a crappy centralized platform. On top of that, all those "evidences" could easily be forged. So we told them that there is nothing like that, instead we provided them cryptographic evidences that we made this transaction by signing messages with the private keys of the input addresses, an actual real proof. All of that in vain.

We've made a report to Canada's financial monitor, but this is going to take time. The person we were supposed to send money to has faced considerable damages and it was decided that we would proceed to the KYC nonsense to get the funds back faster. Before registering we read their "AML policy" where it is written that they do not do business with entities of several countries, including the Russian Federation and Ukraine, yet they definitely do business with these countries since they force users to register an account and provide their documents. In fact their business seems to mostly rely on Russian citizens and Russian exchanges, nothing surprising since cryptomus.com is very likely a Russian business. Well, the KYC "verification" passed anyway, and still no refund.

EDIT : They have now refunded the transaction after a successful campaign of disclosure. The transaction suddenly magically became refundable.

The cryptomus.com clowns also came up with other claims like: "Our AML partner requests this information". When we asked them to tell who their "partner" is, they could only come up with "enforcement@cryptomus.com". In fact, they won't tell this information because, they are in reality likely using Bitcoin forensic scam services which make them believe they can detect whether a Bitcoin transaction is a fraud or not. The Bitcoin forensic scammers are mostly Russians and have been very good at marketing their service to Russian exchanges; yet this serve as another evidence that cryptomus.com is just a masked Russian business. Other evidences of that include the grammar mistakes that are typical to Russian speakers and that are present all over cryptomus.com' website.

They also seem to buy reviews on sites like TrustPilot. On other websites the reviews are way more mixed, in fact they seem to have removed their ads on websites such as bestchange, where reviews are quite mixed and where many users report similar situations.

Although there are no confirmations, their request for KYC data for the payment processor makes them a bad choice, especially since we are talking about transactions of less than $1000, which are usually not subject to auditing, especially if they are random and infrequent, which is what happens with the payment processor. Their way of dealing with the forum and managing the campaign was bad, and there is no reason to use them, especially when there are better alternatives. @mexcycle Is there any update?

I'm still unclear, If the OP passed KYC on Changenow, how does that reflect on Cryptomus? They should be two completely independent processes, and it is enough that the OP sent a somewhat blurry picture during the KYC, which could not be recognized automatically. (I'm not defending anyone, I'm just stating a possible scenario)

If Cryptomus already recognized the illegal money, he should have solved it with the one who sent the coins, not with the OP.

Cryptomus is a payment gateway, OP used it to accept payments from third parties. Whether third parties did the swap and where the OP cannot know or have any influence on it.
Finally, Changenow has a very restrictive policy of accepting 'tainted' coins, so, logically, the coins coming from there are certainly safe.

Plagiarism, No one was paying attention to the content of the account until complaints started about the signature campaign and then @lovesmayfamilis found out the plagiarism.