First thing first, it'll be nice if you can supplement this thread with evidences. Perhaps screenshot of those promise they made, the "said cruise"? As it'll help us better understand the situation.

And I understand correctly from your... paragraph that you're unable to withdraw your fund earned from referral because they subject that to a wager requirement? Or is it something else? A clearer context will be very much appreciated.

That said, do you mind to PM me your BC UID? Let me try to reach someone on BC, perhaps they can give us a better insight on what happened from their side.

Strange case but OP clearly has a point. As holy mentioned though, OP should post more proof as to what he is saying so people can paint a better picture.
In my opinion, affiliate benefits should not count towards reward since they are clearly a different category. Sure it's "free money", kind of, since OP also does promote the site, so it's kind of work per se.

What OP could do though, withdraw the money instantly and wait a month. It's my understanding that lossback ic calculated by profit/loss for the past 7days/14days/1month since the last given lossback bonus.
SO just take a break on BC and play somewhere else until your so called "bonus" (affiliate rewards) is evened out and you are +-0 in profit/loss. Then deposit and play, if you lose you can get rewards and if you win, good for you.

Or, as yahoo said, take out the money and play somewhere else, that's actually the best way. Sure you have a good and very high level on BC which guarantees higher rewards but since these rewards are only a fraction of what high gameplay brings you somewhere else (if you know what I mean) it's a smart move.

An example of the scam...

Player A deposits and loses 10k. Player A asks host for lossback and receives a 1k bonus.

Player B deposits and loses 10k. Player B collects 11k in affiliate commissions. Player B asks host for lossback on the 10k.  Player B is denied lossback bonus because their PnL is showing +$1k

It gets worse...

Say that player B not only loss the 10k deposit but proceeded to gamble and lose 10k of the commissions collected.  Then player B requests a loss back bonus from host but gets denied citing PnL is +1k

 Player B lost $20k gets 0 lossback bonus while player A lost only 10k and received 1k bonus
 
https://imgur.com/a/QXuND0i

https://imgur.com/a/uSq2TfI

https://imgur.com/a/xDEcs3J

I have been playing at Bcgame since 2019… I’m very familiar with the platform and no this is not my first time claiming commissions. I have been arguing this discrepancy for years now to no avail.  I was dealing directly with Joe but he said that was just how they do it and to get over it. I directly messaged coco on site but never received a response. I messaged support but that was useless. I tend to bring it up every time I get denied loss back including recently with my new host.

I have been beyond patient and understanding with BCgame as they grew but I feel like I always am I the one feeling the growing pains and not so much the benefits. From false promises and expectations for reaching SViP level, to my account missing info from loss data, to being overlooked and neglected with growth and transitions but I’m fed up with it all.

Apparently BC.game does not care. I'm so sick of being ignored with this issue. Where are you at BC.game ?  How has no one responded to this yet?

Unfortunately, that is how it works in most casinos. Usually, I do not defend BC game because they have some bad stories. There are bunch of scam accusation against them but they have been working on those accusations. Now, I understand what you are talking about. You are not getting any cashback/lossback for your loss which you have earned from your affiliate commission.

I got your point. Unfortunately, The casinos see this as profit. All you can do is, withdraw the funds to your wallet and then make a deposit again. In this case, you might get cashback if you loss. But if their cashback system works with overall stats, then you won't get cashback no matter if you deposit a hundred times. So, it's better to spend your money somewhere else if you feel like this is a scam.

This issue is that they are counting affiliate commissions as a bonus.  So when i withdraw it is counted as profit

To respond to your last point about other casinos... actually you are wrong.  Neither Stake nor Shuffle treat commissions as bonuses.  In fact, they treat it as a credit to your account with no difference to a deposit

Thank you again for contacting BC Game and trying to resolve this matter. But I don't know why they should say it's a misunderstanding. If I am not wrong, affiliate commissions always count as a profit for the players in most (if not all) casinos, and when you lose it by playing games, they do not consider it your loss, so the users do not get cashback/lossback for this loss.

The cashback depends on someone's overall profit and loss. If someone is at a real loss with deposits, they will get cashback. So, whatever I understood from this thread so far, I won't blame the BC game for that. But if they consider counting this is as a loss, then it's good for players. I would appreciate that.

I can't describe the level of disappointment.  I feel so used by BC.  The fact that they can't take a few minutes to find some resolve for this matter makes me sad.