Is it possible for you to use the live chat to converse with them in real time rather than via email?

First, I'm not doubting you, I am inquiring to know yout situation better.

Second, sending eight emails in two days is definitely an overkill of an overkill. If any, it'll just make things difficult. I believe I didn't instruct you to spam their desk. One is enough. I'll rely to my contact that you've sent your email.

Three, you'll need to understand that big platforms receive perhaps hundreds of emails a day, and though the staff I am in contact with said that they'll monitor their inbox to track and expedite your case as best as they can, it doesn't necessarily and directly translate as they'll clear everything in a day or two.

Four, believe me, you've made your frustration loud and clear when you bombard my inbox with messages.

Fifth, and I'll only say this once, this week is kinda very packed for me, way more than usual. I have to rush between places, do heavy liftings [literally], got very few sleep in between that's next to nothing, and attend to cases on the forum from a 6 inch screen, that I do whenever I can, stealing minutes im between events, because when I'm home, I don't even have anything left in me to do much. So, I'll try to give my best to get things done from this tiny screen, but if you feel impatient and that my attempt to get things done is not enough, let me know, and I'll gladly drop this so I can better allocate my time to either focus on this current event I am handling or to other cases on this board

The screenshot of live chat is about BC telling OP what I've told him, that verification can't be done through the usual way and need to be done through email.


The situation with his account, as I was told by my contact, was that he tripped several triggers that activate their anti-hack system. My contact gave me the parameters he tripped over, of which I am sure was only shown to me as a gesture of their trust and intended for my eyes only, so I can't give more info about this.

They asked him to re-perform KYC to be sure that the account is still safely at the hand of the real owner. I believe they're in the middle of processing the information provided to them by OP. I'll poke my contact and ask for an update.

I understand about BC Game requiring him to submit KYC again but after more than 20 attempts he should try to explain to the live chat operators about his predicament as it seems like a vicious circle. But that was before your recent post, it is good to know you managed to make contact with the right person at BC Game.

Hopefully the OP will get a definitive answer as soon as possible even though waiting can sometimes be difficult especially when maintaining innocence.

Wait for a couple more hours [if it haven't resolve itself already]. BC told me that it's their standard procedure, to have a 24 hours waiting period for an account to be unlocked after a manual verification. Kindly inform me if 24 hours [add couple more hours just to be safe] has passed since your KYC being approved and you still locked out from your account.

A week is their timeframe to verify your issue, not the time you have to wait after your account got verified to regain access. I was told that it's 24 hours.

Kindly try that again in the morning, and if you still locked out, I'll nudge my contact, again.

Hmm... I see. Perhaps there is a small misunderstanding between my contact and the security department or whichever department handling the anti-hack system. I was told by my contact that upon clearing KYC, you'll regain your account. I can see that the security department probably trying to say that the KYC was to verify that the account is still in your hand, and now you're entering a phase to secure the account.

I'm still trying to reach my contact. When I can get ahold of them, I'll make sure I mention your case, get them to look into it and perhaps expedite the process so you don't have to wait too long.

There is some good news! Congratulations to you getting your account back. You had to wait a long time to complete the KYC and get your account back. I was reading this thread from the beginning and ended up with a good message. Please let us know if they have fixed everything or not. Please check your account balance and if you can make deposit and withdrawals and let us know. Once you satisfied that everything is okay now. You can update the thread title by adding Solved. Thanks to holydarkness who has been working hard as a middle man to help the players and the platforms.

I understand your point. If it was just because of the suspicious activity in OP's account and that was the only reason for blocking it, then yes, he should not have any problem accessing his account and making transactions. But the way OP created the thread and wrote the thread title makes it seem like he was accused of doing something that may violate their casino rules. OP thought his account was deleted, which he wrote in the thread title. We have seen cases where users returned their accounts, but the funds were missing. So, I was wondering if something similar can happen with OP.