ID card, selfie
after I sent my
documents I received this email but it's been more than 48
hours, why were the first withdrawals approved and the others declined?

This is the message I received from them:

« Thank you for sending in your documents. We can confirm that our team has successfully received your documentation.
Kindly allow our team 24 to 48 hours to review your documents.

We will contact you as soon as we have some feedback for you.

If you  have any further questions or queries then please contact our support team via our live chat. >>

online support tells me to be patient and wait for the email, what I don't understand is if they have already accepted my withdrawals and now they refuse? it's quite weird

Then, that's what you should do.


I don't think you have anything to worry about. That's pretty normal. The AML policy can pop up anytime, even if you've already cashed out a few times. It's just one of those things.

It's not uncommon for platforms to approve smaller or initial withdrawals and then request further verification as part of their compliance protocols. Since they've already received your documents and you're in the 48-hour window, sometimes take longer than the stated hours, and it's possible that your documents are still under review, it’s a good idea to give them a little more time. But if they continue to delay, you should escalate your concerns to their support team, referencing the previous successful withdrawals.

Hey sorry for your bad experience, that is why it's always advisable to pass kyc before proceeding using any gambling site and most people are often victim of this, it's important to pass kyc before depositing money to the site. Most casino finds it very hard to process kyc documents after haven made deposit to site especially when there a form random withdrawal it gives them impression to start checking on your activities to know if actually the account is being controlled from the initial signed up IP. Like as many has already suggested just wait a bit little like 72 hrs or more to see how the verification process takes place.

You may be withdrawing a higher amount this time which requires them to verify your identity or you have reached an accumulative withdrawal threshold which now necessitates the need for KYC.

Support is still responsive to you so you should be patient and if you do not get a supportive reply within a reasonable time-frame you can start a scam accusation against them.

- Jay -

I have no choice, I have to wait for their response, and I will keep you informed.

If you don't give enough time and bring an immature case like this then no one actually pay any attention. I would say, try with them first then once you have no way to sort it out with them then create a complain like this. You can wait a week or two then take steps to get help from other party.

How much amount you asked for withdrawal?  It seems it was large enough (at least for them) to ask for KYC.  Most sites do not ask for KYC for deposits.  Only withdrawal of large amount is generally the problem