Thank you

I sent my case through email and waiting for the response.

Personal message sent to this profile: https://bitcointalk.org/index.php?action=profile;u=2087138

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

Let them know that these steps are not working for you.


I also think it is quite early to come with scam accusations. The platform in question has a solid reputation here, and honestly, I do not think they are going to scam you for peanuts. If you have won fair and square, I am quite confident that you will get your money.
Please wait for some time; do not post every minute.

High reputation doesn't mean that they do everything right, but everyone has different opinion

Anyway I am not posting every minute, I just want to keep this topic in update as the previous member asked

I never said they scammed me, I post it here because I can't find any more suitable place to post my case.

I found it strange too that I was banned (If it's a ban? I don't know), what I did was only playing Baccarat.

And for sure people got banned for "being lucky", I have never seen someone got banned for "being unlucky".

If you lose, the casino will not make any obstacle for you to deposit like proof of source of income, but if you win a decent amount of money, the casino will try everything to check and delay your cashout.

I mean, I can totally understand this, it's how business works. I just don't understand why they can't send me an email or notification to make the thing clear, I just wasted almost 1 hour with panic to figured it out what happened until I decide to withdraw some funds.

As I said before, I wrote to the representative but the representative was online 10 days ago, I would be happy if someone can look into it.

I did all the steps, nothing works to me. Waiting for the response now.

I think you don't get my point. I have never blamed them for responding too slowly or required them to reply me immediately

The problem here is I can't play, can't withdraw, and no message from Bitcasino.io.

If there was an error with the website, they should make an announcement to inform everyone.
If there is an issue with my account, they should send me an email to notify me.

Up until now, I still can't be sure where the problem is. Based on what I've seen from other posts, it's highly likely that the issue is with my account, because if it were a website problem, they should have posted an announcement after few hours.

Hi, to clarify, your issue here is when you requested for withdrawal, an error message appeared, saying "game unavailable"? Otherwise, all features and pages like games, betting history, help page, and whatever else working as usual?

If so, and I am not trying to downsizing your situation here, but it seems like a simple temporary error that'll fix itself, given you asked for withdrawal and the error said "game unavailable" not "account blocked" or "this feature has been temporary disabled" or something.

Please wait for a couple more hours, see if it resolves itself. This is Friday afternoon, forum time. If nothing changes by Sunday morning and/or someone from their officials or sister-company is yet to address the matter, let me know and I'll try to get in touch with someone.

I see.

Do you mind to try another game, other than baccarat? Just to see whether other game is also unavailable for you or it's isolated to that game. Please don't place big bets, do the smallest possible bet, we just wanted to know whether other game is also unavailable or not, not draining your fund.