My dialogue in the chat:

1) https://www.talkimg.com/images/2025/04/05/lWLez.jpeg
2) https://www.talkimg.com/images/2025/04/05/lWhG2.jpeg
3) https://www.talkimg.com/images/2025/04/05/lWofc.jpeg

They just don't want to solve anything. They don't want to explain anything.

Finally some progress (or am I the only one who sees this as a positive sign )



I am searching (hard) for any reason to remove my negative trust feedback. OP is asking the casino in question to provide proof of multiaccounting to a mutually agreed third-party mediator. I firmly believe he is entitled to that otherwise, the impression would be that you can just confisticaste anyone's winning without providing any proof.
I sincerely hope that the casino in question will answer the genuine concern. 

Another week has passed. I have not received an answer.

This is disheartening, they're trying to do the exact same thing to me and I've never had another account either. It seems like this is a deliberate pattern to avoid paying out winners. We need to organize and do something about this predatory behavior.

Another week has passed. No answer. In total, Rollbit has been holding my money for 5 months

Hi. No, They don't have time to answer my email.

Another week has passed. Rollbit does not answer me. I do not understand what is happening. I do not understand why this casino is considered reliable and has a high rating

Another week passed. They still didn't have time to answer me.
I've been waiting for an answer for six months now.

Yeah, sad state of affairs. I will also remove my negative feedback if there is at least some logical explanation from Razor. He has not been active here recently though. I also nudged one CM but still waiting to hear back from him. I jumped in here today after seeing your reply, honestly, I have seen every time he makes a bump here but can not help him.

Six months later I received a message in my email from rollbit

Sir,
We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.
We must note that in circumstances where any AML concerns arise, and we subsequently fail to obtain a valid reason for the concerns raised, our licence conditions obligate us to notify the Curacao FIU, GoAML and any relevant local authorities.
To avoid this escalation, we require you to contact support, and honestly declare any potentially linked or associated accounts.
Once we have received this information, we may be able to resolve the issue, without the need for external escalation.
We would note that our legal inbox (legal@rollbit.com) can accept legal service if you wish to escalate this yourself via legal representation. Sincerely,
Rollbit Legal & Compliance Team