The only entity that can verify your user ID is BC.Game. The fact that you’re here creating a scam accusation thread means you don’t trust them anymore and are looking for support from the community. Let me tell you, if all you have is just a story without solid evidence, you won’t be taken seriously. Make sure you gather proof before making accusations, or this will just backfire.

I’d be interested to know more about this. But why block an account if verification fails? They could at least give the user another chance to re-upload their documents. I mean, no gambler would knowingly submit documents that don’t meet the KYC requirements, right?

As for the OP, it seems like no proof has been yet, so it’s hard to tell if this is true or just an accusation without evidence.

They sent me this letter:


Dear customer,
Thank you for contacting us. We regret to inform you that after a thorough review of your account activity, it has been determined that you have violated our Terms of Service by engaging in prohibited techniques. This action is strictly prohibited and undermines the integrity of our website.
As a result, your account has been permanently locked. This decision is final and in accordance with our Terms of Service - which all players agree to adhere to upon registration.
We take these matters seriously to maintain a fair and secure environment for all our players. Please note that the decision to permanently lock your account has been made after a thorough and fair investigation.
We appreciate your understanding of our policies and thank you for your cooperation. Stay safe.

Best regards,

The BC.GAME Team_Ivan

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https://ibb.co/fG3D61b Login error
https://ibb.co/pPr5n0w Their answer

I didn't use any bonuses. I bet on basketball and played crash games

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bc game, please respond to my complaint

[moderator's note: consecutive posts merged]

Actually there is no word about multi-accounting, they mentioned "prohibited techniques", whatever that means though. Sometimes when they mention this it means the player used like bots or something like arbitrage betting. In my opinion though, flagging accounts for arbitrage betting is total nonsense and also hard to prove. Well, whatever it is, they should at least say exactly what he has done wrong instead of leaving him and everybody else guessing. No matter what it was, having a 2nd account doesn't seem to be the problem here.

Not unless the balance itself comes from the profit of the previous action which is the abused on sports betting which I believed they have grounds to confiscate since they already established the connection.

I will agree to you if the OP is just being restricted for violating the terms that doesn’t involved multiple accounting connections that made a profit already from previous account on same casino.

I guess, it is slightly possible that I misinterpret their meaning?

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This is what I'll try to find out when I managed to reach my contact [this is weekend, and all of my contacts, even the spare ones, are on slow mode], about his total deposit/withdrawal from all of his account combined. In most [if not every cases] casinos are not interested in holding funds that is not theirs. They'll only confiscate funds if the player is in overall profit, to cover the losses the casino experienced from the abusive behavior.

I'll find out more when I managed to get my BC contact.

Is there anything at all you are not elaborating on which might point to a specific reason your account access has been restricted? BC Game have already been in contact with you but for argument sake are you in a position to upload any screenshots of your account area when you able to log in as well as your emails and live chats with their support team?

Hello Modric007,

Following our previous reply to your inquiry in our Announcement thread, we have given an explanation that we find proof of connection to other accounts as well as signs of sportsbook abuses. Our stance on this is firm: we will not reinstate the account.

After we take a full stat reports, we will be initiating a refund against your deposit. Please email us at support@bc.game from your registered email with the refund address. We will initiate the refund process.

They paid the entire balance. Complaint closed.

Well, it seems the OP is alluding to him receiving $1200 as the entire balance but he should have taken the opportunity to state if it was $750 (deposit) or the $1200 (total balance) along with a reason BC Game made the payout.

In an earlier post BC Game made it clear they were not going to reopen his account because he was connected to sportsbook abuse and multi-accounts. They stated they were initiating a refund of his deposit therefore I doubt he would have received the balance.

Now that he has closed the case I doubt we will see him again.