@OP, I can see that Betpanda team have already replied to your posts in their ANN thread. Which proves that your accusation is real even though you haven't provided any proof here. However, it is surprising that Betpanda has decided to confiscate both deposit and winning of your! I'm curious to know the actual reason of such action. It is rare to see such action from sportsbook while the bets of the users are in top football leagues. BTW, have you got limited or restricted on any other sportsbooks before where the odds provider is Betby?

Now I see a reason for such action of Betpanda. Looks like the odds provider has done the main job here. Sportsbook odds provider is same for both BCgame and Betpanda. You shouldn't have placed bets on Betpanda as you were already limited on BCgame by the odds provider (Betby). However, confiscating the deposit is very rare thing in such cases. Had you asked them to return your deposit amount at least?

Usually, such decision doesn't come from the sportsbook team. It was a decision of the odds provider. So, you will face issues on every betting site where the odds provider is Betby. This isn't a new rule.

The casino will act according to their terms. You should have read it before creating an account. Personally, I think this is a very bad practice to confiscate the deposit in this way. If I remember it correctly, then I haven't seen any other sportsbook to confiscate the deposits in such cases. Betting sites usually refunds the deposit of the users.

Yes, but where is this written? Also, I don't understand the situation. I play on BC, get limited, and withdraw without any issues. I play on another site, and they block my account, and after completing the KYC, they tell me I violated the site’s T&Cs.
So, are you telling me that BC informed Betby saying, 'Hey, this is XYZ, make sure other sportsbooks know that if he plays on other sites with Betby odds, they need to confiscate his funds'? Are you seriously saying that’s how it works?
I would still like to know where this is written. I've never read it anywhere, not even here on the forum (I’m new here, so I might be mistaken, of course).


Yes, I have been frequenting regulated Italian betting sites and casinos in Slovenia and Malta for years, and I am used to knowing the rules by heart. But here we are talking about a site where users everywhere (Trustpilot and Casino.guru) report a similar situation to mine. I have also never heard of a deposit being confiscated.
I am writing this publicly: Dear Betpanda, as you are reading this, please send me the history of my bets via email so that I can show everyone here the bets I made and prove that I did nothing wrong (I've asked you this 3 times via email, and you pretend not to see the request).

To me, this situation is absurd




Yes, I was limited on BC after wagering thousands of euros, which also happens on Italian sites, and believe me, I understand what you mean. I don’t bet on value matches or do anything unusual. I’m just a regular bettor who tried these crypto casinos because of their VIP offers and bonuses. Italian sites have very limited options nowadays.
I only played regular matches, and I got limited on Stake at the casino because of some issues in the past, but I enjoy betting on sports. I don’t consider myself a gambling addict.

---

I understand that everyone might think the worst, and I’ve read this forum a lot in the past few days. I would really like to show you my bets and help you see that there’s nothing unusual. I hope Betpanda will provide me with the history. However, I demand my $1,000 deposit back. After that, goodbye.

edit:
If I could at least get my deposit back, I would be able to make peace with the situation. I’m very upset because it was my money, but at least it would show a minimum level of seriousness from the bookmaker.

[moderator's note: consecutive posts merged]

Ok, it's an unwritten rule, and I understand it's difficult to assert my rights against a company based in Costa Rica. However, if we're talking about legality, an unwritten rule isn't enough to justify taking a user's money. I'm probably too used to Italian bookmakers, where the state protects players and bookmakers don’t try to pull tricks, right? Haha.  

Thank you for your help. I tried with casino.guru, but since it’s only about sports betting, they didn’t accept my case. I’ll try opening a complaint on AskGamblers as you suggested. Thanks again!

edit: complaint sent! Thanks!

I agree with you, it's them who decided to confiscate my winnings (maybe behind the advice of Betby, but who knows), and most importantly, it's them who don't want to return my deposit.

Yes, yes, I’m nervous about the situation, but I understand perfectly that they can’t just tell me 'you took the wrong odds,' which may have happened on one out of the 4-5 bets I made, and not on purpose.

Yeah, pure madness, especially telling me 'you’ve already wagered the deposit, we’re keeping that too..

Yeah, yeah, I knew that, but I was fine even with the KYC. I’m used to providing my documents to regulated Italian betting sites, I gave them to BC and had no issues providing everything required by Betpanda..

I don’t think they care much about their reputation, just look at Trustpilot, Casino.guru, or AskGamblers.

Dear Betpanda Team,

Thank you for your "detailed" response. I would like to address your points one by one:

1) KYC and prior knowledge of BC limitations:
My account was blocked before I completed the KYC process. You couldn’t have known that I had been limited on BC unless I disclosed it, which I did here in this thread. I find it hard to believe that BC informed BetBy of my limitations, and I am equally certain that BetBy could not have communicated this information to you.

2) Specific violations:
Regarding the alleged violations, I would like to respond to each point:

a) "When was the bet placed in relation to the event happening in real time"
What exactly do you mean by this? Are you suggesting I somehow "predict the future" and place bets before a goal is scored or a significant event happens? That’s absurd. What’s the issue with betting on Team 1 after Team 2 scores a goal? The odds increase, and it’s perfectly reasonable for a player to take advantage of that. I’ve been betting for years, and no one, not even BC, has ever accused me of fraud.

b) "What the odds offered by other providers were in relation to the ones user bet on"
What do other providers' odds have to do with me? I placed my bets solely on your platform without checking other operators’ odds. This argument is completely irrelevant. If one of your odds was incorrect, you could have simply voided the bet and returned the funds to me as a balance to use again (even in the casino). Were all five of my bets based on incorrect odds? That’s impossible.

c) "Was arbitrage betting involved"
I have educated myself about arbitrage betting, and my response is the same as above: it’s possible to benefit from differences in odds without doing so intentionally. Suggesting that all my bets fall into this category is unrealistic.

d) "If any other technique or tactic was used to gain an edge over the house"
I don’t even know what you mean by this, and frankly, I don’t care. I have never used any fraudulent techniques or tactics.

In summary, these accusations are unfounded. I demand my betting history to prove the legitimacy of my wagers and my deposit to be refunded.

3) Deposit confiscation:
While I understand your policy on deposits not being refundable after bets are placed, confiscating my deposit is unjustifiable. If you consider my winnings illegitimate, you may choose to void them (though I disagree), but my $1,000 deposit is my own money and should be refunded.

4) Betting history transparency:
You argue that providing my betting history is irrelevant, yet it would allow me to verify and demonstrate my innocence. If you are confident in your case, I see no reason why this information cannot be shared. Transparency is crucial in cases like this, and withholding this data raises concerns.

5) Clarification on the term "scam":
When I use the term "scam" in the title of this thread, I am referring specifically to the illegal confiscation of my deposit, as also highlighted by other users in this thread.

I hope this clarifies my stance. I look forward to your response.

Sincerely,

- bettingfede98

Hello,

Thank you for getting back to us.


The Sportsbook as a service is provided by Betby, so they would have knowledge of the players to the degree that they are able to identify them.

And yes, we wouldn’t have known this information, but it is also not relevant as the account was flagged by Betby before this information came to light, leading to the account closure.


We did not suggest that you engaged in any of these activities, as we mentioned in our reply:


These were merely examples of why betting history alone is not relevant in proving the facts of the matter one way or another.


For the reasons mentioned in the previous post, the betting history alone without supporting evidence, would not allow you to prove your innocence, or allow us to prove that you have breached the terms. This decision is made by Betby as they have far more data available to make these decisions.

If you wish, you can elaborate on why this would allow you prove your innocence, as simply betting on large markets is not a sign that the bets are necessary legitimate or illegitimate.


The Terms on the matter are very clear and clearly refer to deposits being non-refundable under these circumstances.

Furthermore, we do feel the need to specify however some of the terminology used here.

“Confiscating” would refer to the deposit  existing in the account and the operator then taking the deposit that is sitting on the account due to breach of Terms and Conditions.

Since the deposit have been used already, it would need to be Refunded to the account by the operator or sent to the user from another internal source and refunded via a transfer.

Hence using the term “confiscating” is vastly misleading, as there is no deposit on the account to confiscate, due to the deposit having already being used to place bets, making it non-refundable as per our Terms and Conditions.

If you require further clarification, we are happy to do so.

What a lame excuse! I have seen a lot of complaints here in the forum and some other places, but never seen this type of statements to confiscate the deposits of the users. It is completely unethical business practice from your team. I believe no one will say that using the words 'confiscating' is misleading here. OP has made the deposit on your platform, and the funds have been sent to the wallet which belongs to your casino. There is lack of transparency on Betpanda terms and marketing system. You won't be able to gain a good reputation with those things.