So, first of all, total disclaimer, I am not sure which bet were they, as my contact didn't specify them when they explained to me [nor me asking], but broken down, and if I may use the latest betting history you provided us to give us a rough understanding of what happened and why your winning bet is not credited:



The two previous bets of yours were actually losing bets. For the sake of illustration, let's say the ones that placed on 16 January, 17:13 and 18:54. The provider made an error where instead of debiting it from your balance [taking your funds as theirs, since you lost them], they actually refunded it to your balance.

Later on, you used these balance refunded to you to place bet in question [Brasswel, Micah V. Gea, Arthur]. Thus, the winning was not credited to your balance as [though I believe it was not your intention] you placed bet with fund that --for the lack of a better term-- was tainted, gained from fund that should be deducted from your account, but returned in form of refund instead.

I hope you can understand what happened to the bet based from the explanation this far.

I understand correctly that what you're trying to say is that the situation shouldn't apply as your balance was 0 prior to this last bet [where the winning was not being credited] and you deposited with fresh fund in order to place this bet, and thus the explanation where the casino has to --again, for the lack of a better term-- held you liable for certain amount of fund that was refunded where it should be debited [thus, become payable to them, that they later deduct from either the winning or from the deposit itself] become irrelevant?

Simplified, what you tried to convey, as you had 0 balance and placed the bet with fresh fund, the previous bets and whatever happened with them should become irrelevant?

To be honest, I don't think someone can just "reset" something by draining their fund from their account. They're bound by contractual obligation to fulfill some monetary obligation when they "take" something that's not righfully theirs or "borrow" something.

Like... you can't just "reset" your credit card and what you owed to your bank on it by simply draining your balance to 0 on your bank account during that month, and then, later on, deposited with fresh money and consider the past liability as "resettled" or become completely irrelevant.

Further, to be exactly on point rather than beating around the bush, they actually have this ToS [that you agreed upon registration]:

I think so. Almost 80% of those scam accusations were created because of their support failure. I won't say they are useless because those people are getting help from holy darkness by creating those threads. holydarkness helped them to get in touch and solve their problems, while in most cases, the support team actually failed to give them any solutions.

However, I do not understand why the scam accusations started to come to this forum only when a platform starts its signature campaign. For example, let's say a new casino started their signature, we also see new scam accusation against that platform.

It is correct that holydarkness has resolved several accusations which has been posted on the forum and seen by holydarkness. My question is if holydarkness can solve the problem after posting the accusation on the forum then why the support team can't solve the problem. They have less power or something else.