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Ok my UID is 65593920 my username is Jm0915win1. Sorry Im new here so hopefully this is the correct place to post. Ok, so my issue is Im using the US domain. My issue is I went to make a withdrawal of $1500 keep in mind Im kyc verified already I chose to withdraw in LTC because on the site your redeemable funds are in SC theres no other currencies on the US site besides SC GC and BDC. Well for some odd reason my withdrawal fails do to an audit and my money completely disappeared out of my balance on my game page but I can still see it in the setting page. So I get a message saying I need to now pass an advanced KYC and then my funds would return. So I did so and it was passed and approved but my funds never returned its been 4 days now. Support is absolutely no help whatsoever they act like they have no idea what the US domain even is not do they understand the issue is now my funds are in LTC and theres no LTC on the US site so my money Is hung up In some sort of Glitch on the site. Can anyone please help me reach out to this site and get my money back. Ive been reading a lot of issues due to different withdrawal situations. Support continues to tell me the exact same pre recorded responses Im almost positive there nothing but bots all I need is my funds returned please.

is there any chance you can provide screenshots of the conversation you've had with their support and perhaps screenshots of the withdrawal attempt you made? just to be clear, I am not saying that you are lying but it is better to have evidence supporting your claim, it is also a way to make other people understand the context much faster.

anyway, I am a bit confused, why choos LTC when SC GC and BDC are the only available currencies on the site, am I missing something?

Idk how to add pictures here but I didnt record the transaction failing Im sure I can find it though. And those are the only forms of currency on the US site you can use to play with but once its time to redeem your SC youve gotta choose an actual form of crypto to withdraw. Like when you add money on the US site no matter which type of crypto you use to add it automatically turns it into SC I guess SweepsCoin? So therefor when you go to withdraw you choose which crypto youd like to use and add your address and it converts your SC balance to that then sends to your wallet well because it failed due to a audit and Im assuming had already converted it to LTC now when it tried adding it back to the account it didnt convert it back to SC and is stuck somewhere still in LTC. Stake.US uses the same system basically but there you can only withdraw using the same currency you use to deposit at BCGAMES.us you have a choice which you want to withdraw using the same as you do when you deposit. Where do I send the screenshot Im using my mobile to write this and its a bit confusing it looks like a 90s PC interface lol idk how to upload pictures or do any of that.

Quote from: Newguy423 on January 22, 2025, 09:58:51 AM

Like when you add money on the US site no matter which type of crypto you use to add it automatically turns it into SC I guess SweepsCoin?

Yeah, SC means SweepsCoin here. They are using such system in order to operate the casino in the US by following the laws.

Quote

~snip~ well because it failed due to a audit and Im assuming had already converted it to LTC now when it tried adding it back to the account it didnt convert it back to SC and is stuck somewhere still in LTC.

Isn't the transaction history available on the US version website of BCgame? Has it all happened automatically? Or did you cancel your withdrawal? In order to post the screenshot here, upload the image on TalkImg, then post the link here.

No my withdrawal failed due to an audit and yes the transaction history looks the same as the original domains. I have screenshots of everything but cant figure out how to get them here.

Quote from: Newguy423 on January 22, 2025, 04:18:56 PM

No my withdrawal failed due to an audit and yes the transaction history looks the same as the original domains. I have screenshots of everything but cant figure out how to get them here.

As explained, you can use talkimg to post image [and to all divine and cursed being, please don't upload it to imgbb, they hate me and I can't view any image from imgbb, use talkimg]. You'll have newbie restriction that'll make your image won't show by default, but someone with higher rank will bound to quote it for visibility.

Moving to your case, correct me if I am wrong, but your case is: You tried to withdraw LTC, through SC [that'll bridge cryptos to SC, and vice versa] but you got an error, you did not get your fund in your destination address, but your SC fund in your account is also 0 as the system considered you've withdrawn it, but as it's actually [assumably] failed, it's actually still there in your account, visible through the "setting" page?

I'll try to bring this to my contact's attention... whose plate is now piling with several things, but I somewhat think most of them are on their near-end situation.

P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.

https://talkimg.com/images/2025/01/23/WvM4P.jpeg
https://talkimg.com/images/2025/01/23/WvGNc.jpeg
https://talkimg.com/images/2025/01/23/Wvmxq.png

Ok I added the transaction failed and I also added where you can see it in my account still and the one Ive got circled shows even though its showing on the one page as in my account its not reflecting in my spendable balance. Support is offering no help Ive emailed and done everything I can think to do. Its showing my funds are now in Ltc which isnt supported on the US domain. Support basically told me the funds are just lost in space somewhere and theres nothing I can do about it. Im so over this casino and theres ways of treating customers. Its been 3 days now and theres no reason as to why my moneys lost. Ive passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again. If you need anymore proof just let me know Ill gladly supply whatever youd like.

thanks for sharing screenshots of your evidence and sorry I forgot to tell you how to upload images here.

Quote from: Newguy423 on January 23, 2025, 01:55:08 AM

Its been 3 days now and theres no reason as to why my moneys lost. Ive passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again.

sadly it will be longer than 3 or 4 days it could even take a week to longer, I suggest having a lot of patience. As you've read holydrakness's post, he will mention your case to his contact on bc.game. right now he is already in talks with them about other cases involving their casino.

Quote from: holydarkness on January 22, 2025, 07:39:12 PM

P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.

lol, to be honest, they should start paying you, you are basically acting like a support for their casino.

OP, Newguy423, do you mind to recheck your balance? I was told that it should be returned to your wallet [as in it will be seen now as active balance instead of having to see it through setting] somewhere around today... few hours ago. If it haven't, I'll chase my contact again to get it done.

If you have it, kindly let me know too, I'll [well, technically, I have, yesterday] ask them to suggest the best method to get your withdrawal with as minimum risk of it getting stuck like this current situation.

Quote from: acroman08 on January 23, 2025, 11:27:07 AM

[...]

Quote from: holydarkness on January 22, 2025, 07:39:12 PM

P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.

lol, to be honest, they should start paying you, you are basically acting like a support for their casino.

LMAO, at this point, I will be more than satisfied with having someone [with at least same level and clearance as my current contacts] from BC US as they seem to be the source of most of BC's cases these days.

Its still not showing as available to redeem in my account I just checked.

Just checked again its been almost 8hrs since the last update and its still not there. Nothings changed so Im not sure what they seen but it isnt fixed unfortunately.

Quote from: Newguy423 on January 24, 2025, 12:48:47 PM

Just checked again its been almost 8hrs since the last update and its still not there. Nothings changed so Im not sure what they seen but it isnt fixed unfortunately.

Not doubting you, just wanted a proof to show to my contact that the fund is yet to be seen and accessible in your account as I've asked again and they replied with an assurance that it should already be. I'll bring the screenshot to my contact, just to be sure there were not any miscommunication between you, BC global, and BC US.

Is there a way I can send a screen recording? A screenshot isnt gonna show anymore than I sent you yesterday but with a recording I can also get the time and date showing as of right now Ive yet to receive the money back converted to SC

Sir one of the screenshot shows that you have a balance of 1400$ maybe balance has been returned to your bc account in ltc. If possible You should try using other domain of bc game so that you get access to your funds. Maybe this will help

Already know this.. Cant use any other domains with the US site but thanks for the advice.

Quote from: Newguy423 on January 24, 2025, 06:00:02 PM

Uhh... YouTube link? Other than that, a quick search told me that imgur can also do this [I haven't try it myself though]. But perhaps let's just try with giving us the screenshot like you provided before?

Perhaps with a floating windows of memo stating today's date?

Basically I just need to show my contact that the situation still the same and nothing changed.

Actually was hoping for something like this

Pay attention to the floating note and the message, ignore the time , a matter need my attention between me writing that memo and actually finishing this post... and the date, I mistyped and only realized I wrote 5 instead of 4 while finishing this post. Ignore the logged-off home-screen as well, it just to give you a better understanding and I am wishing you can show that floating note above the page of your BC main page.

I am somewhat sure my contact doesn't need that, I am asking for a just-in-case scenario. I've reach them as I type this post to inquire about the situation you still facing.

FYI, sometimes funds are kind of hidden for whatever reason, same with the other domains.

For example, my "total balance" says amount x.xx but when I look at the currencies there is actually less funds than the total amount visible, it's really strange at BC sometimes. Saying that, try to search the currency the money supposedly is in, that helped me before.

Good luck.

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