Welcome to bitcointalk, BaltEX.io!
I just visited your website, and I must say the design looks great. The swap process is straightforward: you simply choose the coin to send and the coin to receive, then on the next page, you enter the amount to send and the recipient's address and you're done.

However, I noticed an issue with the exchange rates. For example, when exchanging BTC to ETH, the exchange rate displayed is ~42. But if you change the coin to be received, the exchange rate either remains the same or takes too long to update. Additionally, I sometimes encountered a "Something went wrong!" error message.

Thanks for your feedback! We appreciate you checking out BaltEX.io and sharing your thoughts.

Regarding the exchange rate update issue, our system dynamically fetches rates in real time, but occasional delays may occur due to network conditions or temporary API rate limits. We’ve tested the BTC → ETH swap on our end and couldn’t replicate the error, but we’ll continue monitoring to ensure everything runs smoothly.

As for the "Something went wrong!" message, it might have been a temporary glitch. If you encounter it again, feel free to reach out with details (e.g., the swap pair and approximate time), and our team will investigate.


We're currently developing our pre-swap AML checking feature. While we can’t share full details yet, the goal is to allow users to check their addresses before sending funds, providing a preliminary assessment of whether a transaction might trigger additional verification. This ensures more transparency and control over swaps. We'll share more details as soon as we're able to.

If funds are flagged, the next steps will depend on the case. Some transactions may be paused for further review, and in certain situations, KYC verification may be required before proceeding. That said, we prioritize user privacy and aim to minimize such cases, which is why we're implementing this feature in the first place.


You're right that live chat isn’t always visible on the site — currently, it's available from morning until late evening European time. However, our support ticket system is monitored 24/7, so users can always reach out and get a response quickly.

Thank you for raising this point. Despite our strong focus on user privacy, it’s important to recognize that this is a legally complex matter with many nuances. Our main goal is to strike the right balance between protecting user privacy and meeting AML requirements to keep the industry safe. At the same time, we’re committed to making compliance as straightforward as possible for our users — ensuring that no one feels ignored or has their funds withheld without good reason.

We’ve put together a team of professionals from various world-renowned services, and we’re well aware of how these processes can sometimes be mishandled elsewhere.

Hey there! Appreciate the engagement – and no surprise that KYC is a hot topic.

Just to clarify, KYC isn’t just about submitting documents. Each case depends on the initial reason for flagging the transaction. If a user completes procedure, we can’t guarantee the swap will proceed, but in such cases, the transaction is always returned. Our focus is on keeping the process transparent and straightforward.

As for frozen funds, they remain at the same address or, in rare cases, may be moved to a cold wallet for safekeeping. Everything stays fully trackable on the blockchain — no scenarios where “frozen” funds mysteriously go back into circulation.


Not every flagged transaction automatically requires a report. It all depends on the specific circumstances, the nature of the case, and the information available at the time. Our approach is to handle each situation responsibly — especially when it comes to our users — yet we can’t disregard the compliance aspect in certain cases

Hi BaltEX I’m just curious though when funds are returned after a failed KYC or flagged transaction is that process automated or does it require manual review? Also will users get any kind of report or breakdown explaining why their transaction was flagged in the first place before taking any action? I think transparency on that front would build more trust.

We’ve just launched our Private Exchange — a new option for swaps with added privacy and fewer visible traces on-chain.
You can try it here: https://baltex.io/exchange/private

More details and FAQ: https://baltex.io/blog/private-exchange