What happened:

I'm at my wit's end here and could really use some advice from the community. I've been sports betting on Rollbit for a bit, and last week I hit a crazy lucky streak and won about $30k: https://ibb.co/wrY00wtX

I did everything by the book - completed their full KYC 3 process, provided all the documentation they asked for, and requested my withdrawal: https://ibb.co/67QqdNwx

Then they hit me with this accusation that I have "multiple accounts" and are refusing to process my withdrawal unless I "admit" to it. The problem is, I DON'T have multiple accounts. This is my one and only Rollbit account, and I've told them this repeatedly.

Their latest message was basically: "We won't continue until you're ready to be honest with us. Please list the other accounts you've had on Rollbit.": https://ibb.co/WQQ8M19

How am I supposed to list accounts that don't exist?! It feels like they're just looking for an excuse not to pay out.

I've been nothing but transparent with them. I'm just a regular guy who got lucky ONE TIME: https://ibb.co/Fqqkdv20

I get that they need to protect themselves from fraud, but they've crossed a line here. They're basically saying "confess to something you didn't do or you'll never see your money."

I'm planning to file a complaint with the Curaçao Gaming Authority, but wanted to check if anyone else has dealt with this kind of situation before? Any advice on how to get through to Rollbit? Anyone have contacts there who might actually listen?

It's not even about the money anymore (though I really could use it) - it's about the principle. They can't just hold people's legitimate winnings hostage like this.

Thanks for reading my rant. Any help would be seriously appreciated.

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=3067300

Reference Link:

https://bt.irlbtc.com/view/5326640.0

Amount Scammed:

$30,000

Payment Method:

ETH

Proof of Payment:

https://ibb.co/67QqdNwx

PM/Chat Logs:

https://ibb.co/WQQ8M19

Their message: "We won't continue until you're ready to be honest with us. Please list the other accounts you've had on Rollbit."

Additional Notes:

I've been completely transparent with them. I'm just a regular user who got lucky one time. I understand they need to protect against fraud, but they've crossed a line by essentially saying "confess to something you didn't do or you'll never see your money."

I emailed this to their compliance team

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have provided comprehensive documentation including government ID, proof of address, and all requested supporting materials as needed by your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:

Immediate release of my $30,000 in winnings

Specific details regarding what triggered this allegationAn opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name.

These are legitimate winnings that I am legally entitled to withdraw.I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.Thank you for taking the time to resolve this matter.