BC Game have put the OP through a lot of hassle. If they can state all these things to you, they could easily have relayed it to the OP and it would have saved him time. If they wanted a provincial ID or passport they should advised him days ago.
Heard back. Canadian DL will not be good for verification purpose. They suggested you to use provincial ID or passport to complete this matter. Is it hard to get the provincial ID issued? I figure there is no need for passport if you don't have any plan to travel in the next couple years, so issuing them [that mostly needs more effort and time] is less effective compared to the national ID [provincial ID, from Canadian version]. My two cents, though.
Well, OP reached to the live support. They basically don't have much power to overturn a security system locking in, especially as it got locked because OP repetitively submitted their
credit card as a proof of documents [six times, is it, OP?]. The one stating things to me and whose message I relayed, are the ones with name on BC, and I think even with their name having major impact, it still need them to work interdepartmentally to "overturn" the security team's call and lift the restriction. [I mean... who submit credit card as a valid proof of identity, repetitively, despite being rejected on their first try? Wait... who even submit credit card as a "govt issued document"?]
Can they reach OP and relay the message themselves? Yes. Will that save time? Surely. But I don't think they'll be happy to get their personal contact known by someone else. And for them to reach OP personally instead of having me to relay it, it'll require some personal contact being shared.
