Were the "error" message and the "account disabled" message sent via email? I am asking because you said they no longer respond to chat or emails, making it sound like you've had a conversation with them before they stop responding. Did they say anything else apart from what you mentioned, like as to why the account was disabled? Also, when you say you opened your account at work, did you use the internet at your workplace?

I received an email saying "my account activity is under review". I registered yesterday, they didn't give me a bonus, I go to bet, I place one bet, a small amount, and my account is locked and under investigation.....I really don't understand the policy of this site, their only policy is to mislead users, but as per the terms and conditions they interpret it as they see fit

It's much better if you make a detailed scam accusation with all the screenshots showing the chats with supports and other important website aspects such as the blockade. Otherwise, this is their official account in this forum - Betcoin.AG (it was last active today)

Have you tried sending them a PM regarding the issue as well?

Today they said they would pay me my entire balance and then close my account. I noticed that they paid me my balance minus the $35 bet I lost, other users who had a lot of winning bets were only paid their deposit without winnings, and I was credited with that losing bet. So even though they contacted me, I don't have a very good opinion of them, I think they are dishonest and they make the rules as they see fit and when they see fit.

Your account was initially suspended because after you failed our verification, you were berating our support staff. We do not tolerate this type of abuse towards our team and your account was suspended to move you to email, where the conversation could continue. We performed our own internal check, within 48 hours, and allowed you to withdraw your entire account balance. Your account will remain suspended, because your attitude makes us concerned about your ability to gamble responsibly. None of this makes us dishonest and we don't consider you not receiving a refund on your 1 lost bet "making the rules as we see fit". No one would give you a refund here. The fact that, instead of closing the thread and marking it resolved, you have doubled down on your "accusation", is part of the reason why people have a hard time taking the actual legitimate complaints seriously.

First of all your verification is the strangest thing that makes me think you are liars. I failed the verification only with you and tell why, because you gave 60 minutes to submit your ID, utility bill and selfie. I took a picture of ID in front of you, I would have taken a selfie if I had reached 3 steps, but I didn't because I didn't have a utility bill with me....it's my fault that I don't have a copy of the utility bill with me all the time, "of course everyone carries it with them, who's normal doesn't have it".....And that's why you didn't give me a bonus....interesting, strange (is it a scam)!!!!...And I didn't insult anyone after that, but I pointed out the bizarreness of your verification....I opened the account at work, which I already said so that's why I couldn't attach the utility bill in 60 minutes......Even though you didn't give me a bonus, I continued to bet on that account and would have continued if you hadn't locked my account tomorrow, the day after one bet....so the bonus is not decisive for me...

YOU ARE AGGRESSIVE IN YOUR BEHAVIOR AND COMMUNICATION... FROM THE FIRST EMAIL TO NOW HERE.... WITH THAT AGGRESSIVENESS YOU FORCE TO SHOW THAT YOU ARE HONEST AND LOYAL AND NOT BY YOUR ACTIONS THAT ARE STRANGE AT THE LITTLEEST

Then it confirms that Betcoin doesn’t ignored you without any reason rather you become aggressive on the support that makes you ban on contacting them through live support.

It’s easy to prove if they are lying by sending screenshots here of your conversation with the support to check who truly becomes aggressive on chats.

You can upload screenshots on talkimg.com and send the link here for us to view the image.

You took the side of Bitcoin, maybe you're theirs, who knows, evidence probably wouldn't matter to you, you'd find something among them....

Actually, the exact opposite. They... have the shortest history of complaints amongst reputable casinos on this forum, and the cleanest resolution rate. Like... they're literally all green in my list. No other reputable casinos in this forum have this. Which, become the reason why previously I simply just watch this thread and jotted to my notebook to add this to the list and didn't jump-in. Yes, their representative is expressive, but their reputation is pristine.

Very true. We have a small number of casino/sportsbook here with an active representative in the scam accusation board. Betcoin.ag is one of them. And their representative comes with a better explanation always. I have received negative feedback from an idiot one month ago for talking about his silliness and funny accusation against Betcoin.ag . His (UberV) feedback doesn't matter to me though.

Anyway, OP's issue has been resolved successfully. Looks like he is indeed trying to create some drama as he got the refund without much difficulties and long delays. I'm out of this thread now.