Thanks for trying to help me .I placed a withdrawal and they refunded the money and got withdrawal suspended error. Yes, the amount still reflecting in my account.
No reason was given to me and told me to contact marketing manager. I do not have their contact and did not try the given email.
Thanks for your time.

Hi, I've got your PM and this reply will also serve as a reply to it. Can you send me another one with your UID? I believe I can get my contacts [I am mostly in touch with compliance department] to reach someone from marketing division. I tend to think they know the root of the problem too, though, given the suspended affiliate commision is quite likely related to the compliance flagging you.

Thanks, Support said they had no authority and could not help me, and I had to message my managers.

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Thanks for your time. I changed all affiliates to one crypto, there was no rollover, so I assumed I could withdraw. Tried withdrawing,
My UID: 1195743

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Thanks for your help . Here is the screenshot  -

https://talkimg.com/images/2025/06/21/UuFGad.png

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I have been facing the issue since  07/06/2025. . Yes ,I have withdrawn before.

https://talkimg.com/images/2025/06/21/UuFGad.png

Me too, let's wait for the support to clarify it when HD gets back. I just happen to withdraw some of my bonuses recently and it went smoothly and saw this thread then.

HD is already on it and for sure that OP will have this issue of his resolved and will know why it had happened.

The first commissions and withdrawals you've got didn't went through the swap? maybe that's the issue but we'll wait and see if that's the actual issue.

So if that is not the email address you sent a message to them which way did you use to contact the marketing manager?

I got that email address from the affiliates sections. It's the one the affiliates can use to communicate with the marketing team in case they have any queries or need any help. Maybe you can write to them through it in case the alternatives you have tried are not fruitful. But please wait to do so until you first get a response from the avenues you have tried so far.

For the record, this is one of the reason why one specific casino retract themselves from the forum and shift their dispute resolution methods to channeling into one method only, that creates a huge backlog, that, in a way, make the players' situation unnecessarily become more difficult. Because people keep urging others to announce their situation on the ANN and nudge all of their contact, that's basically create chaos as the player now have "multiple" tickets.

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OP, bahnu31, got your UID both by PM and here. I haven't been able to reach my contact yesterday because I usually let all of my contacts on every casino alone during their weekend unless it's urgent, plus I was busy myself yesterday that I can only pop into the forum to update my list [otherwise it'll become a backlog for myself].

I've reached them just now, first thing in the morning, with your UID and ask them if they can escalate this to the marketing division or give me an insight themselves of what happened. Please wait.

And don't post on their ANN. It'll only add another headache for me as I'll have to oversee two different threads simultaneously to be sure I didn't lose any update from their officials in case they replied you themselves there.

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Edit: should be unlocked, can you check?

Thank you all everyone for helping me out to resolve the issue. Finally I got back my money. Thanks for your valuable time. Really appreciate it.

Sir,

Once again hearty thanks for all of your effort and time. I'll close the thread as resolved now.