I just sent an email requesting a refund of my $1900 USD deposits to my ETH address with the address provided. Based on the agreement via holydarknes on the bitcointalk.org forum with a link to this thread.

I sent it to recovery@bcgame.com and support@bc.game
Is this the correct address? Because you didn't provide the address.

Right now, I am unsure what to make of it as I do not know when it was sent. Was their reply sent after the refund was processed or was this sent to explain why they will not be making any payments?

If it is the latter, I would not surprised because BC Game seem to have lost credibility. Their reputation has gradually declined to the point we are seeing the current mess they find themselves in. If that were the case, unfortunately it would mean your issue still remains unresolved (even though BC Game would claim you have no case because of alleged breaches of terms and conditions).

A good follow up.
If I were the Op, there was no point making the email public in order not to complicate issues since your contact and even BC.game support has agreed to refund and he also signed via email.

So, I think it's safe to say it's indeed an interdepartmental miscummunication. We can try to fix this. OP, mind to share me your email address by PM? My contact will need that to zeroing into your email and check and perhaps put things in motion.

Any news please ?

Yeah there is need for op to have patient concerning this matter, and also see that you are working very hard to make sure things are rightly fixed. For the main time most of the casino representative doesn't used same time as ours.
There response may definitely show concern for the reason while the kyc failed, although most of the casinos highly frown the use of multiple account or vpn and when they sense foul play from the gambler itself they wouldn't allow him to continue verification and could leads to funds being frozen.

Thank you holydarkness, but I didn't know that the ETH sending process takes more than two days, when it takes 30 seconds. The payment hasn't arrived yet. I will let you know

? not processed

OP, below is the TXID for your return deposit, kindly check and confirm if it landed and accessible to your wallet. They also send their apology for the delay. Price shifted a little, so they need to make an adjustment and make a new "order" to refund you.

0xff9b6024c666d229424c21fce7f24b2c616dd4d3901f93231ca0b738f6773419

Glad to hear. Now that we can consider everything is resolved, mind to lock the thread and mark it as resolved? It'll help keeping this thread sterile from spam and useless further post.

The button to lock a thread is at the bottom left of the page, you can mark as resolved by editing the title of your very first post on this thread and add word "resolved"