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Topic: [RESOLVED] Shuffle Withdrawal in review for 2 months (Read 291 times)

Tuertle (OP)

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[RESOLVED] Shuffle Withdrawal in review for 2 months

July 15, 2025, 10:12:52 PM
Last edit: July 23, 2025, 05:28:13 AM by Tuertle

https://gyazo.com/36189244a5872d9f1eb67401d681e065
https://gyazo.com/515da4d91ded7b0cf92d24a80044f36d
https://gyazo.com/319243dfb70491a7c25df22ce21b608e

My username is Tuertle and I was playing on Shuffle and tried to withdraw 9.5 Solana on May 16. I have never had this issue before as I have withdrew UDSC (solana) before and it was never put into review. However for this solana withdrawal it was put in review. I then contacted support asking why it was in review and they said that it was because I needed to do KYC. On the website it says the L3 verification was approved but why has it been 2 months and I still haven't gotten my withdrawal back? I have tried contacting support and now I get a timeout and don't even get a response. I have tried emailing to no avail. I just want a response on why my withdrawal is taking this long and what I can do to get it back.

I hope Shuffle representatives can help

holydarkness

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Re: Shuffle Withdrawal in review for 2 months

July 16, 2025, 08:08:44 AM

Quote from: Tuertle on July 15, 2025, 10:12:52 PM

Can you please help clarify whether the account KYC is still pending [and thus the withdrawal too, as it waits for KYC to be done] or it's completely verified and the withdrawal is still pending? An image showing that the level-3 KYC is done and verified will be very appreciated.

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MΞTAWIN

^{THE FIRST WEB3 CASINO}

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Tuertle (OP)

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Re: Shuffle Withdrawal in review for 2 months

July 16, 2025, 08:25:15 PM

Quote from: holydarkness on July 16, 2025, 08:08:44 AM

Quote from: Tuertle on July 15, 2025, 10:12:52 PM

https://gyazo.com/176b48661d53d998319cec7bad7f49b6
https://gyazo.com/42e57899c6cc6414bd719aec048d3d99

I think the L3 verification said completed on like the second day? but the withdrawal is stuck in review.

holydarkness

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Re: Shuffle Withdrawal in review for 2 months

July 16, 2025, 09:17:15 PM

Quote from: Tuertle on July 16, 2025, 08:25:15 PM

Quote from: holydarkness on July 16, 2025, 08:08:44 AM

I see. Thank you for the added information. Let me try to page someone from Shuffle and bring this situation to their attention, see if we can get a better understanding from their side and get them to address this.

.
MΞTAWIN

^{THE FIRST WEB3 CASINO}

████
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.^PLAY NOW.

Tuertle (OP)

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Re: Shuffle Withdrawal in review for 2 months

July 18, 2025, 03:25:15 AM

Quote from: holydarkness on July 16, 2025, 09:17:15 PM

Quote from: Tuertle on July 16, 2025, 08:25:15 PM

Quote from: holydarkness on July 16, 2025, 08:08:44 AM

Thanks, I appreciate it a lot!

benjuanx

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Re: Shuffle Withdrawal in review for 2 months

July 20, 2025, 08:38:14 PM

Did you manage to get any update? Same issue here with withdrawal stuck in review but in USDC (sol). Kyc and everything is verified. Lowkey this is disappointing considering usually they reply and process the transactions in seconds.

https://gyazo.com/9b4dfef84a1cc297e4ff8c439340e00b
https://gyazo.com/c475f161cdb11169fbfc8e68129f0a93
https://gyazo.com/19b5679281ea0ce16ff4c88d78427cd9

Tuertle (OP)

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Re: Shuffle Withdrawal in review for 2 months

July 21, 2025, 12:40:08 AM

Quote from: benjuanx on July 20, 2025, 08:38:14 PM

Nah I haven't gotten any response yet Sad

holydarkness

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Re: Shuffle Withdrawal in review for 2 months

July 21, 2025, 08:35:57 AM

Quote from: Tuertle on July 21, 2025, 12:40:08 AM

Nah I haven't gotten any response yet Sad

I've nudged them by 18th and they're yet to read my text, and I usually leave my contacts to their personal time by weekend, so I let my chat left unread withiut nudging any further. I'll nudge them again and hopefully they'll read and address this matter. Please have a bit patience.

.
MΞTAWIN

^{THE FIRST WEB3 CASINO}

████
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.^PLAY NOW.

Tuertle (OP)

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Re: Shuffle Withdrawal in review for 2 months

July 22, 2025, 08:53:17 AM

Quote from: holydarkness on July 21, 2025, 08:35:57 AM

Quote from: Tuertle on July 21, 2025, 12:40:08 AM

Nah I haven't gotten any response yet Sad

Thanks so much for the help I hope they respond soon!

holydarkness

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Re: Shuffle Withdrawal in review for 2 months

July 22, 2025, 03:49:32 PM

#10

Quote from: Tuertle on July 22, 2025, 08:53:17 AM

Thanks so much for the help I hope they respond soon!

Umm... they should have by now. They told me yesterday that they'll pop in and address this matter. Let me try to nudge them again, maybe it slipped from their mind in between other things they have to attend.

.
MΞTAWIN

^{THE FIRST WEB3 CASINO}

████
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.^PLAY NOW.

ShuffleTim

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Re: Shuffle Withdrawal in review for 2 months

July 23, 2025, 12:07:28 AM

Merited by Little Mouse (2)

#11

We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.

Tuertle (OP)

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Re: Shuffle Withdrawal in review for 2 months

July 23, 2025, 05:40:23 AM

#12

Quote from: ShuffleTim on July 23, 2025, 12:07:28 AM

Thank you for processing the withdrawal

benjuanx

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Re: Shuffle Withdrawal in review for 2 months

July 23, 2025, 02:09:46 PM

#13

Quote from: ShuffleTim on July 23, 2025, 12:07:28 AM

Hi Tim, my username is jasonjuan. I have the same issue as mentionned above for the withdrawal been locked for about a month now. Would you mind considering look into the issue as well if you could? Appreciate it alot!

https://gyazo.com/9b4dfef84a1cc297e4ff8c439340e00b
https://gyazo.com/c475f161cdb11169fbfc8e68129f0a93
https://gyazo.com/19b5679281ea0ce16ff4c88d78427cd9

holydarkness

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Re: Shuffle Withdrawal in review for 2 months

July 23, 2025, 03:31:19 PM

#14

Quote from: benjuanx on July 23, 2025, 02:09:46 PM

Shoot me your Shuffle username, I'll nudge Tim, in case he didn't attend to this thread anymore. Casinos reps [like... most casinos] tend to leave a thread once they deemed it resolved.

Either you wrote your own thread, or I [or perhaps Tim himself] will nudge you by PM once resolved, suppose you don't raise your own. Writing here, though, is borderline OOT.

OP, Tuertle, lock this thread, please? The button is at the bottom left page.

.
MΞTAWIN

^{THE FIRST WEB3 CASINO}

████
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.^PLAY NOW.

ShuffleTim

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Re: Shuffle Withdrawal in review for 2 months

July 28, 2025, 07:06:30 AM

#15

Quote from: benjuanx on July 23, 2025, 02:09:46 PM

Quote from: ShuffleTim on July 23, 2025, 12:07:28 AM

Due to some reports from our provider, we're still awaiting for you to complete your verification on the verify page.

benjuanx

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Re: Shuffle Withdrawal in review for 2 months

July 28, 2025, 09:37:19 PM

#16

Quote from: ShuffleTim on July 28, 2025, 07:06:30 AM

Quote from: benjuanx on July 23, 2025, 02:09:46 PM

Quote from: ShuffleTim on July 23, 2025, 12:07:28 AM

Due to some reports from our provider, we're still awaiting for you to complete your verification on the verify page.

Hi Tim, I have just completed the verification and waiting for the transactions to go through. If you could let the process team know it would be greatly appreciated. Thank you!

https://gyazo.com/3781ccb42944093bd9b0603a033b30de

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