This situation underscores the importance of choosing online casinos with care. You have reviewed and acknowledged my narrative, which is supported by extensive evidence. You are right that we also need BC.Games version to complete the puzzle. They have already given theirs: a claim that I did not set loss limits on June 19, only on June 26.
I sense even you doubt that claim. Your reference to your contact seeking the truest version of events and the need for second reconsiderations suggests as much. Is it not concerning that BC.Games position is widely seen as untrue or, at best, a misunderstanding not supported by their own records?
Is it unreasonable to expect that when issues arise, casinos provide the honest and accurate version of events from all levels of the company rather than forcing players through disputes lasting more than two months? I will be patient, as you have asked, but this ordeal highlights why honesty and good faith should be non-negotiable when selecting an online casino. Or should some level of dishonesty and shadiness be expected from all online casinos, with the only real difference being that some are much less so than others?
I am chasing what actually happened on that situation, so does my contact. Hence their need to ask several departments at once, so they can get a better understanding why one said what and the other said another. This is what we seek and what I refer as "truest version", a complete story of what transpired from their side, merged with yours. And the point where the narrative met is safe to assume as the truest version.
What I find concerning is the amount if time it takes to get replies. You posted this accusation August 21st and holydarkness starting getting in contact on the same day. We are now a week into this accusation and really not much further than we were a week ago. Someone asks a question, then we gotta wait for someone to get online and answer, and then again another question comes, and more wait time. It's comical honestly in this day and age. Almost like messenger services and telephones and faster communication of any sort never got invented. This case will be solved by December 2027 at this rate.
Obviously I know we will have answers faster possibly, but it does irritate me the amount of time it takes. @holydarkness no offense to you as you're doing a service to the community by using your time free of charge to help out, BC doesn't ever seem to be in a rush. I also realize that if you push too hard for answers, they may cease contact at all.
Need to find a faster way to communicate. Get the 2 parties online in the same message service and get to the bottom of things in a day vs 2 weeks.
Not trying to defend them, but... as always, cases here treated as case-by-case basis. Each case is unique and has their own details and complexion. BC swiftly handle other case with a complex nature due to sensitive info being involved and the player refused to resolve it through their suggested media and prefer to use me as their proxy, and it's done in... days, that can be minutes, if the player didn't got restricted by newbie's daily PM limitation [case resolved in minutes after the player submit all the required documents].
This one might take longer because it involves so many departments [risk, compliance, and support are the three from the top of my head].
Nonetheless, I'll nudge them again in hope I can expedite their internal investigation.
