Correct me if I'm wrong, but from the two conversations you had with Shuffle, the issue here is your bet, whether it'll be a winning bet or a bet being voided due to group bets ["David" said and I quote, "multiple users involved and bets"] is under review? And we're waiting for a verdict by Betby here?

Let's focus on this part first as it is... easier to tackle in sense it's more of a "yes and no, zero and one" than the second paragraph that'll require a more complex understanding. They're withholding your fund? Your sitting idly funds? The one that you don't use for bets? Or were the funds become something "idle" because you cancelled an ongoing bets following the situation?

I see. Thank you for your clarification.

If I may offer a perspective, returning the initial bet amount is usually an action made when a verdict of an investigation has been made and the sportsbook provider deemed the bet to be problematic. Thus, they return the amount wagered and confiscate the amount won. Correct?

Without the verdict, they can't exactly determine what amount should be credited to you. If you ask them to return the initial bet amount now, while they're still waiting for a verdict by the provider, isn't it acceptable to imply that such action means you'll accept whatever verdict they pull? Because --as I am sure you also well versed-- that's how it goes with many casinos: a dispute over bets happened, and the casinos offer the initial deposit. If the player accept this, the action is perceived as an agreement to settle and the case will be closed based on the action. As long as the player didn't touch the fund they returned, it is perceived as a sign that the player doesn't accept the verdict and challenge it.

Thus, if you asked for them to return the wager amount now, while they're still doing their investigation, it'll actually be unfavorable from your side, is it not?

Radio silence from Shuffle.com staff so far.

Correct, eventually the wager amount will be returned at any outcome, unless a casino tried to seize the wager too, of which rather uncommon for big and reputable casinos. However, it is also a common and shared practice amongst casinos to withhold everything until resolution reached. I honestly can't recall from the top of my head where a case with any casino return the initial wager first, then the rest of the fund [the winning] either paid as second installment or voided.

I'll try to reach my contact on Shuffle to see if that can be done, but I don't think it should. I mean, above is the common and widely used practice. If they make an exception for you, it will have to become a new standard of practice amongst every other casino.

This sets a terrible precedent. You can’t let bets run, wait until they win, and then swoop in to seize both the stake and the payout under some vague, unproven “integrity” excuse. Industry standard is clear: void the bets if there’s a real issue. What you’re doing isn’t risk management, it’s theft — plain and simple.

How can Noah accuse me of betting on a fixed match when I’ve already spoken with Eddie (Stake’s owner), and he confirmed that Stake — which uses the exact same sports provider as Shuffle — received no flags whatsoever?

I also checked with other providers, and not a single one had any suspicious alerts. If Stake and others using the same feed cleared the game, then how is Shuffle suddenly calling my bet a “fix” and holding my balance?

I’m currently in Curaçao, where Shuffle is licensed, and I’ll be pushing this matter hard with the authorities if my funds are not released. Under Curaçao law, operators are required to segregate player funds from operational capital and cannot seize deposits under baseless accusations.

I can also provide the evidence and provider confirmations privately to any users here who’d like to cross-check.

OP, I had a conversation with my contact on Shuffle just now, and I was informed that your demand has been granted, like... for a while, that the wager amounts has been returned while [if I understand this correctly] the winning amount is still being confiscated pending investigation.

Mind to check and confirm?

I've raised a flag against Shuffle here on this forum. I'll fight for the innocence of this bet and me, till I'm settled the full winning amount.