Welcome to the forum Lizex.io

Good to see another exchange came to the best forum. The UI looks good. However, I was interested in checking if there is any AML or KYC-related information on the website. But I didn't find anything except for this one from the FAQ page "No, KYC verification is not mandatory. We value user privacy and do not request personal data for standard transactions.". This statement actually reserves the right for the exchange to request a KYC if the transaction is not standard. Now the customer needs to know which transaction is not standard.

I tried to reach the support using the live chat. I have been there for nearly 10 minutes after knocking them on live chat, but no one responded, even though the website says the support team covers 24/7.

Also, do you plan to stick with the forum and run some kind of promotional campaigns? Judging from your annoucement thread and the copper membership, I assume either you know about the forum well, or you are already in contact with a campaign manager. If you are not in contact with a manager, please expect a private message from me. But if you are already in contact with someone, please ignore my message.

I see that Whitebit is listed among their partners, and they are the most frequent liquidity partner of instant exchangers. If Lizex is an intermediary between the user and Whitebit, this means that there are great chances for coin retention and KYC requirements.
Maybe Lizex himself won't ask for any verification, but their partner might. (Whitebit does not have a great reputation when it comes to unfounded freezing of funds.)

Hi,

At the moment, your service appears to be operating anonymously in Seychelles, without a verified business registration,

Since you operate anonymously, how come might ask AML/KYC review?



I kindly ask you to provide your business registration certificate and details.

Further, for transparency, customers should know which company will receive their data if KYC is required.

Whitebit? Binance?

Hi,
We use an intermediary address to verify deposits and to ensure a secure exchange process for the user.
We only request KYC if funds are frozen by our liquidity provider (such as an exchange). However, our processes are designed to minimize the likelihood of such situations to near zero. In practice, we do not request users’ personal data.
To provide liquidity, we cooperate with WhiteBIT and several other platforms, selecting the most favorable rates for our users.
In addition, we maintain our own reserves of tokens that may potentially be subject to blocking risks. Such assets are identified in advance and are taken into account in our operations.
Our primary goal is to provide users with a secure and reliable service while delivering the best possible customer experience.

We provide anonymous cryptocurrency exchange services and do not require KYC for standard transactions, except in cases where it is required by our liquidity provider. The service team also remains anonymous to ensure a high level of user privacy. We value privacy as a fundamental principle of our project.

There is no In-between mate. Either you are an anonymous no KYC exchange or one that will ask for KYC verification at any time, and I suggest you don't front the no KYC narrative. Certain users are going to use your service because they expect no KYC verification and then when you free their funds and ask them for verification, a dispute will arise, and you will be labelled as a scam. I have seen this kind of thing play out before.

Now that you have escrowed funds as a type of security, you would have to define the terms. DaveF already mentioned some
I'm curious, will the user be able to request a refund from escrow if they are required to pass KYC? It doesn't matter whether you or the liquidity provider, user initiated the order on the Lizex.io page.

1.
Thank you for your question! Trustpilot’s rating has changed from 4.6 to 4.2 because several reviews about our platform were removed by the site itself. This has nothing to do with negative reviews - we don’t have them, all the remaining reviews are positive.

2-4.
We know that the current numbers on the site can be repeated from day to day. This is due to the fact that this section is under development and we are working on a fix. Updated statistics will be displayed correctly in the near future.

You didn't say anything new that would clarify. Here's a simple one, since you obviously know.
If I start a swap on Lizex.io and deposit coins, will the escrow refund me the coins if they freeze my order and ask for KYC? In case I don't want to go through KYC, I just want my coins back.

That's a total of 5,997.4151 USDT!
With me the balance is still 4,997.4151 USDT by the way.