That's actually good to know that you're deleting the records of your transactions with the customers within 7 days. I'm not sure if the others are doing or maybe they do as well.

Another additional information is about the 7 day period of refund. I think that it's enough for the user who has sent wrong amount and they have no idea of what happened to it and didn't include the refund address.

Well, it's all good information you have provided. Hopefully, I'll get to try some first with small amounts and happy to see that you are active in your thread.

When are we gonna be able to do some real business together? I’m dying to get my hands on your API 

If you are still undecided or don't know how to use SageSwap, Monerica has prepared a video for you showing how to make an swap without any issues!

Check the video here: https://skipvids.com/?v=UGFxLX1KMIQ&gl=US or https://www.youtube.com/watch?v=UGFxLX1KMIQ

Hi, thank you for your kind words.

A few other services also had this option, but we will try to add more and more new features that will allow you to maintain even more anonymity.

I actually didn't know that the others have that existing feature even if I've been using them for quite long enough.

But thanks as well for your answers and the clarity of the questions that's been asked to you. Good luck to your future endeavors and who knows soon, you'll be listed as one of the biggest services.

Because I've seen those who have started their humble beginnings from here.

That's a bump.

Hi trevoid, we're glad you used SageSwap.

Unfortunately, you didn't provide us your transaction ID, so I can only guess why this happened. Please note that our FAQ mentions that every transaction is created as a “Float Rate” so if the coin rate changes while your transaction is being processed, you may receive more or less money depending on the rate.

In this case, it is highly likely that this is what happened, so it is not an error.

As for your question about TXID, it will likely be added during the next major update.

If you want to find out for SURE what happened to your transaction, you need to provide the transaction ID because, as support, I am unable to check a given transaction without the ID 

Referring to the transaction ID you provided: 3a146*********************a349f

The amount changed because the coin you used dropped in value while your transaction was being processed. If you calculate the percentage drop the coin you used + our transaction processing fee will give you the amount you received. We apologize for the inconvenience and will definitely change this in the next update so that the final amount you receive is always updated in real time.

I hope we have clarified all concerns. If you still have any issues, please feel free to contact us.

Quick update: We have been verified on BitMixList.org - Thank you to the entire team! 

Today I exchange approximately 5K from one crypto currency to another. That trade went fairly smooth and was paid out within minutes.

Then I started the next exchange (same crypto currencies) for approximately 12K. Even after many network confirmations are done, the trade was not paid out. It has now taken over one hour.

Before the trade I checked the PGP signed Letter of Guarantee. It was correct.

Just to be sure that SageSwap does not change its Public PGP Key for the Guarantee to invalidate the Letter of Guarantee ( it is listed here https://sageswap.io/pgp ) I copy it into this thread for future use:

-----BEGIN PGP PUBLIC KEY BLOCK-----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=i92s
-----END PGP PUBLIC KEY BLOCK-----