May I ask why it still takes many hours after confirmation for the coins to be sent? (Still have not received)
Is this a technical problem or is this a business decision?
BTC -> XMR
All orders, including yours, have been completed successfully.
Delays are mostly due to technical reasons relating to the Monero privacy protocol. Monero enforces a 10-block lock time on wallet outputs after every outgoing transaction. This issue can be partially mitigated by using additional sending wallets (which we do), but during times of high volume, the queue can still take several hours to clear.
We are continuing to optimize our wallet management and improve our service, and thank you for your ongoing feedback. Please continue to let us know how your experience with our platform goes.
Will you also consider to further reduce the min deposit to $30 in the future?
Discussing this with the team right now, and will update the community on any changes to the minimum deposit.
i'll be looking forward to that.
May I ask why it still takes many hours after confirmation for the coins to be sent? (Still have not received)
Is this a technical problem or is this a business decision?
BTC -> XMR
It will definitely be the former as no business will make such a nasty decision.
Although, MoBit had mentioned that their system is being attacked, I wonder if the attack is still happening.
We are pleased to confirm that the site has been up, virtually uninterrupted since the previous attacks that occurred a few weeks ago.