Checking on the history post from @OP.
I tried to be as neutral as possible, but @OP already opened a thread case against MineBits in AskGambler with thread:
https://www.askgamblers.com/casino-complaints/minebit-casino-closed-and-voided-800000-usd-winnings-due-to-jurisdiction-restrictions.
The case was closed as "Resolved" and the decision is being made by AskGambler:
Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that MineBit Casino management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Now for @OP. AskGambler & CasinoGuru are independent third parties and mostly handling every issue against the casino, and since the verdict result already out. We Bitcointalk users are also sometimes suggested to everyone who has an issue in casino on both of these services and also followed what's the outcome of result complain as well. If you not satisfied with the result, then you can follow AskGambler suggestion.
However AskGambler decide MineBit acted with T&C and there is nothing wrong from their view. Now, since seems you don't satisfied with the result from AskGambler have you consider opened a same case in Casino Guru.
What's happens, if both of the third parties service (Casino Guru & Ask Gambler) have the same decision? Did you gonna to accept it?
What I truly don't understand is why AskGambler ruled the case in their favour stating that they acted within their T&C when as mentioned, they literally left out the most crucial part of the Clause where it says balance in account at the time of closure will be refunded back asap to me. They literally voided my balance instead of refunding me, how is that acting within their T&C?
CASINO GURU SHOWING MALAYSIA AS ACCEPTED COUNTRY:
But you're not from Malaysia -- you're from Singapore. Also, I think this matters:
https://www.askgamblers.com/casino-complaints/minebit-casino-closed-and-voided-800000-usd-winnings-due-to-jurisdiction-restrictionsHe described the scheme of triggering bonus rounds and leaving before completion to bank multiple unfinished bonuses for later play. Casino.guru treats delayed rounds/saving features as unfair play; therefore, their staff reiterated in the same thread that delayed rounds are not acceptable even if the provider deems the rounds technically valid.
I've always maintained that its the casino's responsibility to stop players whose jurisdictions they find questionable before paying out
any winnings, and of course they don't do that, exactly so they can capitalize on situations like this one. However, that doesn't mean your own actions are pure. They refunded your initial deposits (or offered to anyway) -- I don't think you are going to get anything more than that.
You can create whatever scene you want on public forums to tarnish their image, if you're insisting on getting revenge, but after reading through the AskGamblers complaint I think the casino's actions were warranted.
From the photo, I can see that you bet $10,000 on a round and won $30,000, then a minute later you played another game, bet $11,000, and won $277. Afterward, you played the same game again, bet $11,200, and won $129,000. Thats a huge win I know people can get lucky and win big, but in your case, you were wagering large amounts and winning big, and then you had another massive win: this time you bet $28,000 to win $240,000. Its all very strange you just kept playing and winning and notice that all these wins happened on August 27th.
10 wins in a row over 42 minutes, with one being almost $130k and the next almost $25k, that is insanely good luck.
Yes I am not from Malaysia, even if so, their clause literally states that balance in account at the time of closure will be refunded back asap to me. Just take a look at the ss of the terms and conditions I posted, that is the exact clause they are saying I violated
I actually asked to get my deposits refunded via Live chat and guess what, they suddenly told me my account data is deleted and cannot be retrieved. So no refunds. This was literally right after AskGambler closed the case in their favour.
https://www.talkimg.com/images/2026/09/17/UqjYnI.pnghttps://www.talkimg.com/images/2026/09/17/UqjkDg.png
This is the timeline of events for whatever happened:
1. I deposited and started playing where I manage to reach $10K, so I withdrew $4.4K.
2. My $4.4K withdrawal was delayed because they had to do some checkings since it was my first withdrawal.
3. Eventually, my $4.4K withdrawal was approved whereby the EX Head of VIP Kate, confirmed with me that my winnings are all fully valid and there are no violations, even encouraging me to deposit more.
4. I was playing as per usual, my balance reached $300K++
5. I tried to withdraw $50K but it got rejected because they wanted me to complete KYC and they also wanted to verify the bets made with the game provider.
6. Game provider confirmed that all my bets were legitimate and valid but they still couldn't cash me out because they needed me to do KYC.
7. I did the KYC as instructed and while waiting, I kept playing and managed to reach more than $800,000 USD, mind you I almost lost everything but I managed to come back. Also note that even with so much gameplay, I did not even get the chance to claim any bonuses yet. Not a single one.
8. That was when they suddenly blocked me account and soon after, came back with my KYC Results.
9. They told me that because I am a resident of Singapore I am not allowed to play on it site, which they in fact did geo-block and did state that there should not be any gameplay from Singapore. However, all my account activity including the sign up occured when I was in Malaysia, which at the time was not geo-blocked + sites like CasinoGuru and Askgambler stated that Malaysia is allowed to play on MineBit. They even asked me for proof that I was in another country while playing on MineBit, which I did with the Passport Entry Stamp clearly stating the Date on entry with no Exit stamp even till the day I was having a dispute with them. I was in Malaysia the whole time.
10. They then pivoted their position towards Malaysia not allowing online gambling to void all my winnings.
11. More importantly, they shouldn't have even voided my winnings because the particular clause they are using against me clearly states that if I am a resident in a country in which the use of the Website is not legal, they are entitiled to close my account, in which case any balance on the Account on the date of such closure will be refunded to me as soon as possible. But they quoted that clause and still voided all my winnings.
And right after that, I tried every possible way to get my money back but to no avail. No response from Anjouan, Casinoguru and Askgambler proving useless as well, tried contacting ADRs but no repsonses either. It was only recently I found out the Co-Founder of MineBit is Former CEO of DuelBits, Marco Pinnisi.
I tried contacting him on Telegram, I messaged Hi and immediately, after he saw my name Kai, he knew who I was and immediately blocked me. If that isn't admission of guilt, I dont know
