I agree, it is difficult to boycott distributors and resellers completely because the company actually approves some of these vendors for sales. You could buy from an approved vendor and still have an issue, and others buy from vendors that are not even approved and not have an issue. You can never really know at times, so I say the thing is trying to help yourself by doing research on any vendor you want to purchase a wallet from if you cannot buy directly from the company, check reviews about them from any possible source before making any purchase.

Anything can happen indeed at the cause of the delivery when you order for a product from a third party retailer, but it is so unfortunate that some of this organizations that produces hard wallet also engage the use of this same actors, but as for me, I wouldn't admit buying from them, instead I will prefer to directly buy from the company and they make the shipping order for me, moreover, we should also know the kind of hardware wallet we are going for because ledger is not a recommended hardware wallet to consider any longer.

Yes it is true if they do not hire any reseller and if they do not let anyone else to resell their products then how can someone sell their wallets. And they have full information of those guys that is why they have specifically posted. Since they themselves have sold their products through third party resellers so if any kind of damage is done to the users through this then Ledger company will have to take the responsibility. Why would they sell their products through such resellers who can be risky for the customers.

I came across this news on X today, just a couple of hours ago actually.
A bitcoin holder who is said to have bought 80 bitcoins lost all the bitcoin after transferring them to the ledger device he bought from the reseller named Cryptobill, it's a very unfortunate incident..


This is not a small loss, over $6 million dollars, I don't know what every one else thinks but I personally think that he who sold the ledger device (cryptobill) should be held responsible and properly invested.

The answer is very simple: even with highly secure hardware wallets like Ledger or Trezor, if they are purchased from third-party resellers, there is a real risk that someone in the supply chain could note down the wallet's passphrase and compromise its security.

But the problem is that the reseller isn't just any reseller, they are an official authorized reseller for Ledger in Malaysia and Indonesia. People should be able to get more trustworthy and quality products since they are authorized sellers of Ledger. But unfortunately, people ended up losing their assets because of this product. Ledger and Cryptobilis should take responsibility for this mess.

I support the motion because even though most customers can't buy products directly from the manufacturers, there are licenced distributors that have the responsibility of representing the manufacturer in any region where such products can be bought and in this case, CryptoBilis is the party responsible and should bear the penalty for the losses that was incurred after the hack because whether they tempered with the product or not remains to be seen unless a proper investigation is carried out.
I would advice using an air-gapped wallet since using cold wallets these days have started coming up with certain compromises that expose the hardware to hacks.

Thanks for the warning and for pointing out the duplicate topic; I hope users realize this, stop replying here, and continue the discussion in the other thread.

[quote autor=Alphakilo link=topic=5596385.msg67224712#msg67224712 date=1791578966]
I support the motion because even though most customers can't buy products directly from the manufacturers, there are licenced distributors that have the responsibility of representing the manufacturer in any region where such products can be bought and in this case, CryptoBilis is the party responsible and should bear the penalty for the losses that was incurred after the hack because whether they tempered with the product or not remains to be seen unless a proper investigation is carried out.
I would advice using an air-gapped wallet since using cold wallets these days have started coming up with certain compromises that expose the hardware to hacks.
[/quote]
To be a third party of an organization doesn't mean that the person is faithful or trust worthy to represent the company well.
We can't predict the fact that anything can happen in the process of the transaction which has resulted to the loss encured by the the customer. CryptoBilis also should have insurance that should cover such occurrence like this reducing it expences at a time like this, this is really painful experience. The choice of wallet used is much important to avoid unnecessary loses.