I am 100% sure that the funds reached the recipient, and I am ready to pay these $3,400 to get my 50 XMR back. But before that, I must be sure that the check will actually be carried out.
Why should the side asking for the money be bestchange? Would it play a mediating role again to resolve the issue? Why do you have to pay those $3400 if they find out that the exchanger has received the 50 XMR when you are not responsible for fixing their mistakes (if it is a mistake)? If you're sure the XMR was sent, I don't think it makes sense to give them more money. Also, I suggest you focus on filing a lawsuit in the UAE and other countries you mentioned.
Thank you for your question. You are absolutely right I shouldn't have to pay for their mistakes. I am ready to pay these $3,400 only out of desperation, because all other doors are closed.
Here is what happened in the last two days:
The exchanger refused to provide contacts. Myxa.cc officially stated that they "don't have to prove anything" and refused to give me the processor's contacts.
The merchant is hiding behind "B2B". Yesterday, BestChange wrote to me that the merchant (merch.elpay.to) refuses to communicate with me because they work "exclusively in a B2B format" and do not support end users.
So I have a situation where:
The exchanger lies about its VASP license (confirmed by FNTT).
The exchanger refuses to provide contacts.
The merchant refuses to talk to me.
BestChange covers them both.
I am ready to pay the $3,400, but I demand a transparent regulation. I want to know exactly what this "investigation" is and who I am paying. Otherwise, it looks like a scheme to extort money from a victim.
I have already filed complaints with 2 structures in the UAE and in other countries, and I will look for other loopholes if nothing changes. I don't understand what benefit BestChange is pursuing, but it seems to me that I will not get a transparent regulation, even if I pay these funds, I could be deceived again. If anyone has any thoughts, write I see this kind of text.
It is understandable to pay the review fee if you sent the funds by mistake, but it is not the case here. You deposited the xmr to the address they gave to you upon your deposit request. And since you are sure about that, I assure you that they will take the $3400 and then say they get no response from the merchant or any other bullshit excuse. I don't see any kind of settlement while accept to send more money. Either they will ignore your case or they will keep asking for more money each time you claim a response. They don't seem interested either in the lawsuit you are planning to file against them. Those guys know exactly what are they about to do.
To be honest myself, I find it hard to understand how someone uses a privacy-coin with centralized platforms. Don't you know how to use a personal wallet for Monero? Your mistake wasn't just choosing the wrong option from a bad monitor, but also depositing directly from an exchanger to another without moving the coins first to a personal wallet.
