I just imagine average people wiht less experience and less resilience in the crypto world...
no good at all for them as an experience with a coin... enough to move to other coins
You have complicated everything yourself. Any newcomer can easily open an account in Nem, buy XEM on stock exchanges and withdraw their money in NanoWallet.
I bought without problems for 20 minutes on bittrex more than 80 000 xem and sent it to my NanoWallet. The security level of NanoWallet satisfies me.
I would not say so
After years of UI design work, I believe that applications, specifications and guides are not good enough, if the user meets problems and is frustrated enough to tell that loud. Then the problem is such that it matters.
And as here has already 3 - 4 members commented that the documentation is not up to date, then there is something to be corrected.
The docs affect to the whole usability. Well.. that is part of the marketing. And the marketing may be crucial to get such new members, who are not so "techie" AND have a lot to invest.
Some users (you?) may be so adaptive or clever that they find the right solution at first clance,
OR they do not stop themselves to think what was wrong with the first try, and forget that immediately after they find something that works
"Some users" - well, it may be also "the most of users", even "95 % of users" ... of the users, who managed to struggle through the redemption phases

(
https://bt.irlbtc.com/view/654845.msg9425957#msg9425957)
thanks a lot for your comment.... at least one person is understanding the purpose of my messages and comments
and how key is to take into account the feedback to continuously improve from the vew on people outside the dev team.
Most people whic would have had a bad experience, would just have left not reportiing the issue, telling bad things around them
about NEM, without NEM community knowing what was going wrong.... and not understanding later on some negativity started to appear
in some circles.....
People satisfied by a service are telling 2-3 people quietly, people NOT satisfied with a service are telling 10+ people LOUDLY
telling bad things or rerporting bad things is useless when this is the only purpose.... this is useful when it is done with the desire
to tell what is not going well in order to change and correct (which was my attempt).