REAL ADDRESSES USED FOR REDEMPTION DO NOT START WITH T. THEY START WITH AN N. IF YOU SENT AN ADDRESS WITH A T WITH YOUR ASSET THEN YOU'VE FAILED.
Could you confirm whether the current version of the wallet is the one in which NEM will be received?
And when is phase 2 likely to start (or has it already started)?
The current version of the wallet is NOT the one we'll launch with.
Phase 2 has started for stakes on the AE already and will start on 31st of oct for btt stakes (1st nov. latest, need to adapt the portal).