This post will be a collection of the posts they deleted from their self moderated thread that I think may be relevant for people. It may be a bit of a jumble, but I'll keep as clear as possible. Actually they've probably done us all a favor as all of this will be easier to find for people instead of lost in that other thread.
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http://english.cntv.cn/program/newsupdate/20140315/103830.shtmlChinas amended law on consumer rights takes effect on Saturday, World Consumer Rights Day. The new version strengthens regulations on the e-commerce industry.
It allows consumers the right to return goods they bought via the Internet, television, telephone or mail orders within seven days from the date of receipt. It also specifies that delivery fees for returning the product shall be borne by the consumer, who should be paid back within a week after the seller receives the returned goods.
This is known as the "seven-day unconditional return."
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Link to former Chinese consumer law. The most updated version took effect earlier this year (2014). I will post that also.
http://www.china.org.cn/china/LegislationsForm2001-2010/2011-02/14/content_21917139.htm_______________________________________________________________________________
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Article 39 Consumers whose legitimate rights and interests are infringed upon on account of commodities or services supplied by business operators by means of false advertisement may demand compensations from the business operators. Consumers may demand the competent administrative departments to punish the advertising agents who make false advertisements. Advertising agents who cannot provide the real names and addresses of the business operators shall be liable for compensation.
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Advance Payments
Advance payments, installment payments, and other transactions involving merchants
management of consumer funds will require the establishment of earmarked, trusteeship
accounts at commercial banks.
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Article 24 Business operators may not, through format contracts, notices, announcements, entrance hall bulletins and so on, impose unfair or unreasonable rules on consumers or reduce or escape their civil liability for their infringement of the legitimate rights and interests of consumers.
Format contracts, notices, announcements, entrance hall bulletins and so on with contents mentioned in the preceding paragraph shall be invalid.
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Chapter III Obligations of Business Operators
Article 16 Business operators shall, in their supply of commodities and services to consumers, fulfill their obligations stipulated in the Law of the People's Republic of China on Product Quality and other laws and regulations concerned.
In case an agreement is reached between business operators and consumers, the business operators shall fulfill the obligations agreed upon in the agreement; but the agreement between the two parties shall not contravene the provisions of laws and regulations.
Article 17 Business operators shall listen to the consumers' opinions on the commodities and services they supply and accept consumers' supervision.
Article 18 Business operators shall guarantee that the commodities and services they supply meet the requirements for personal or property safety. As to commodities and services liable to harm personal or property safety, business operators shall give the consumers truthful explanation and clear-cut warnings, and shall explain or indicate the correct ways of using the commodities or receiving services as well as the methods of preventing damage.
Business operators shall, upon discovery of serious defects of the commodities or services they supply which are liable to harm personal or property safety even though the commodities are correctly applied or services are received in a correct way, immediately report to the administrative departments concerned and inform the consumers, and adopt measures to prevent damage.
Article 19 Business operators shall provide consumers with authentic information concerning their commodities or services, and may not make any false and misleading propaganda.
Business operators shall give truthful and definite replies to inquiries from consumers about the qualities of the commodities or services they supply and the operation methods thereof.
Shops shall mark clearly the prices of the commodities they supply.
Article 20 Business operators shall indicate their real names and marks.
Business operators who lease counters or grounds from others shall indicate their own real names and marks.
Article 21 Business operators who supply commodities or services shall make out for consumers invoices for purchases or documents of services in accordance with relevant regulations of the State or commercial practices; business operators must produce such invoices or documents where consumers so demand.
Article 22 Business operators shall guarantee the quality, functions, usage and term of validity which the commodities or services they supply should possess under normal operation or acceptance, except that consumers are aware of the defects before they buy the commodities or receive the services.
Business operators who employ advertisements, product instructions, samples or other ways to display the quality state of their commodities or services shall guarantee that the actual quality of the commodities or services they supply is in conformity with that demonstrated.
Article 23 Business operators who are under the obligation of repair or caveat venditor, or other responsibilities in accordance with regulations of the State or agreements with consumers shall carry out such obligations correspondingly according to such regulations or agreements, and may not deliberately delay or unreasonably refuse to do so.
Article 24 Business operators may not, through format contracts, notices, announcements, entrance hall bulletins and so on, impose unfair or unreasonable rules on consumers or reduce or escape their civil liability for their infringement of the legitimate rights and interests of consumers.
Format contracts, notices, announcements, entrance hall bulletins and so on with contents mentioned in the preceding paragraph shall be invalid.
Article 25 Business operators may not insult or slander consumers, may not search the body of consumers or the articles they carry with them, and may not violate the personal freedom of consumers.
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Law of the People's Republic of China on the Protection of Consumer Rights and InterestsChapter VII Legal Responsibility
Article 40 Business operators shall, if the commodities and services they supply involve any of the following circumstances, bear civil liability in accordance with the provisions of the Law of the People's Republic of China on Product Quality and other relevant laws and regulations, except as otherwise provided in the present Law:
(1) there existing defects in the commodities;
(2) not possessing the properties for use they should possess and no declaration thereabout is made at the time of sale;
(3) not conforming to the standards indicated on the commodities or on the packaging thereof;
(4) not conforming to the state of quality indicated by the product description or by physical samples;
(5) producing commodities that have been formally declared by the State to be eliminated or selling commodities that are no longer effective or deteriorated;
(6) commodities sold being short of weight or quantity;
(7) contents and costs of services being not in conformity with the agreements;
8 - deliberately delaying or unreasonably refusing consumers' requests for repair, remanufacture, replacement, return of goods, makeup for the short commodities, return of payment for goods or services, or compensation for losses;
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