We replied to several users and also wrote in chat on our casino website that if the transaction is unconfirmed(marked in red) on the blockchain network, then it is not our casino's fault but the server's. On the other hand, we are actually trying to minimize the risk of such thing happening and want to increase fees for transactions as lot of players asked for it. This way player will pay a bit more fee but will get transaction processed much faster.

FortuneJack, you didn't answered my question.
Why I played on your live roulette and it was like if I wasn't betting? I tried betting 0.008 and after a loss I still had all my balance.

They probobly need to hire 2 or 3 people more to take care off this stuff,totaly unproffesional of them!!
they need to work more on their customer support

good point LOL :D

And again.. Just to remember .. This is  DASH not BTC... So .. nothing to do with BTC BLOCHCHAIN ISSUES !
Support have been contacted twice and still waiting for an answer !!
Please guys..  make your support to work..!
Issue :
Previously I make contact with you  , including in your support site contact form  but still the issue.
I made a 0.84 DASH deposit  and still to be credited .
Well. this already show up to +300 confirmations and still..waiting..
Please find details of transaction below:
https://bchain.info/DASH/addr/XfpT18VrYvErVeawWKeeEJJHbb5KL7fedE
Status: 318 confirmations
Date: 10/07/2015 10:34
To: XfpT18VrYvErVeawWKeeEJJHbb5KL7fedE
Debit: -0.84 DASH
Transaction fee: -0.01 DASH
Net amount: -0.85 DASH
Transaction ID: 1634bc8ddafff94c1c8f0652897628b145445aaa689c2aa69e6dc91e2448baac-000

I would  be very appreciated if you  can have a look.

Thanks in advance
Sincerely
Armando Farpa

I'll keep an eye on the thread until I see a reasonable answer from them,because if I'm there to gamble,and I deposited 2 or 3 times in those days,I even converted the btc in other currencies to check if it was a btc issue or something else but hell no,the site decided to keep all my balance no matter how much I betted on the table

Do you mean this week has double prize for leaderbord...

They will just end up telling you that you lost it gambling if they even respond back at all.

Good luck!

FJ did you fixed the roulette balance issue? I loved to play there and I make profits,but if my balance gets no credited or decreased after the bet It's useless..or now there is a button you have to click to confirm the roulette bets,don't ignore me.