Why are you surprise that people are angry and want their coins?! This is one week failure. Imagine that if mining pool goes offline for a week? This is main HZ coins distribution system and is down for week. you do lot of other thing but not this one. People renting vps or use their own resources by other way. So write announcment WHEN and which way we recieve our coins.
Why be angry? Lots of developments going on right now, many plans for the future, your coins got worth a lot more past week and probably even more in later stage.
Team delivers all the time, is that a good way to say thanks?