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    Author Topic: Bitcoin debit card  (Read 293933 times)

    • eduBTC
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    January 31, 2017, 12:14:04 AM
     #2801
    Quote from: adrian7000 on January 30, 2017, 11:10:22 PM
    Why do you guy use worse exchange rate in your wallet than other wallets and other than what your site shows?

    For instance I sent 197$ worth of btc from my blockchain wallet and in my ecoin account it is only worth 191$ and if I try to load the card it's worth something around 189$. Live rate at e-coin.io shows it's worth 197$ now. So basicaly I am losing 4-5% of my money when loading the card.

    Is this your fee or?

    Yes, they are playing with an exchange rate. Actually they are one of the most expensive ways to withdraw bitcoin. I have made a comparison last week:

    XapoWirexCryptopaySpectrocoinUquidAdvcash
    USD for 1 BTC911.38889.62883.85906.7907.59898.33
    Margin from Bitstamp rate0.61%2.99%3.61%1.12%1.03%2.04%
    Price and maintance of physical card for one year (in USD)2029272128.9914.99
    Loading fee0%0%1%0%1%1USD
    Final amount for 1 BTC (in USD)891.38860.62848.01885.70874.06882.34

    The Bitstamp rate was 917.00 at the time of calculation.

    So I would recommend you to use xapo or spectrocoin as it seems they have much better rate and fees structure

  • adrian7000
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    January 31, 2017, 03:57:41 PM
     #2802
    Here is an example. Screenshots are taken 10 seconds apart.

    What your rate shows
    https://i.imgur.com/2eOBNfv.jpg

    What it shows when I enter my account. It's also how much I can get on my card.
    https://i.imgur.com/dAmwkTm.jpg

    Isn't this misleading?

  • Wirex
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    January 31, 2017, 05:09:41 PM
     #2803
    Quote from: adrian7000 on January 31, 2017, 03:57:41 PM
    Here is an example. Screenshots are taken 10 seconds apart.

    What your rate shows


    What it shows when I enter my account. It's also how much I can get on my card.


    Isn't this misleading?

    It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex E-Coin.
    Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.

  • adrian7000
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    January 31, 2017, 06:02:16 PM
     #2804
    Quote from: Wirex on January 31, 2017, 05:09:41 PM
    Quote from: adrian7000 on January 31, 2017, 03:57:41 PM
    Here is an example. Screenshots are taken 10 seconds apart.

    What your rate shows
    https://i.imgur.com/2eOBNfv.jpg

    What it shows when I enter my account. It's also how much I can get on my card.
    https://i.imgur.com/dAmwkTm.jpg

    Isn't this misleading?

    It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex E-Coin.

    Thanks for the reply. I currently use your service for the virtual card. Just a little advice, if you want to stay competitive on the market you should consider revising your exchange rates because 3% lower exchange rate is rather large fee to pay when loading the card. If I were to order physical card I would probably switch from you to xapo.

  • Wirex
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    January 31, 2017, 08:13:08 PM
     #2805
    Quote from: adrian7000 on January 31, 2017, 06:02:16 PM
    Quote from: Wirex on January 31, 2017, 05:09:41 PM
    Quote from: adrian7000 on January 31, 2017, 03:57:41 PM
    Here is an example. Screenshots are taken 10 seconds apart.

    What your rate shows


    What it shows when I enter my account. It's also how much I can get on my card.


    Isn't this misleading?

    It isn't. This difference you see is normal. On Wirex, there are two exchange rates: One for buying bitcoins and one for loading the card. The "Buying Bitcoin" rate is higher than one for Loading Bitcoins. But other than that, What you see is what you get. There are no fees for loading your card or Buying Bitcoins in Wirex E-Coin.

    Thanks for the reply. I currently use your service for the virtual card. Just a little advice, if you want to stay competitive on the market you should consider revising your exchange rates because 3% lower exchange rate is rather large fee to pay when loading the card. If I were to order physical card I would probably switch from you to xapo.

    Interesting point. I will pass it to the management team
    Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.

  • Subw
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    February 01, 2017, 12:54:19 PM
     #2806
    WTF!?

    Bitcoin Account Balance ฿ 0.405675
    Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

    fix your fucking software!

  • adrian7000
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    February 01, 2017, 02:14:34 PM
     #2807
    Quote from: Subw on February 01, 2017, 12:54:19 PM
    WTF!?

    Bitcoin Account Balance ฿ 0.405675
    Maximum Amount -> 0.10520926 (Requested amount has been adjusted according to your account balance)

    fix your fucking software!

    Probably you have just deposited 0.3 btc and your transaction still has 0 confirmations? Deposit will show in your balance but you won't be able to use it until the transaction is confirmed on blockchain.

  • Subw
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    February 01, 2017, 02:16:57 PM
     #2808
    well yes but i received email saying:

    Deposit Completed
    Dear Customer,
    We have received 0.3 BTC.

    So i did not checked whether it is confirmed or not on blockchain

  • adrian7000
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    February 01, 2017, 02:22:26 PM
     #2809
    When you think about it it's logical you have to wait for confirmations before you are allowed to use the money, but I agree they should change it so unconfirmed deposits don't show in balance.

  • lex.l1
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    February 01, 2017, 03:28:22 PM
     #2810
    any news on the card loading problem? should we expect it to resume today?

  • PlotTwisted
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    February 01, 2017, 06:06:37 PM
     #2811
    Site is not logging in, please check it.

  • benedettoscordo
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    February 02, 2017, 09:47:46 AM
     #2812
    e-coin
    1. nonexistent service
    2. EUR 400 on locked vcc, despite me being verified.

    7 days and still no response in the mail

    I try to buy bitcoins and fails with a message so

    REF: 80078a39c5b04b35b9dd53ca1f653716

    Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

    Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

    Kind Regards,



    They have stolen 400 Euros
    sh
    sorry for my english

  • aghaking
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    February 03, 2017, 04:21:13 PM
     #2813
    Is there anyway to expedite the verification process? I've been waiting for 1 week.

  • MadGamer
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    February 03, 2017, 04:26:51 PM
     #2814
    Quote from: aghaking on February 03, 2017, 04:21:13 PM
    Is there anyway to expedite the verification process? I've been waiting for 1 week.

    Wirex has already started to lose some credibility by now , I doubt think It's a good idea to continue using them and certainly not providing them with your personal information's. I suggest switching to CoinsBank , they have late response sometimes but the service is definitely high quality.

  • benedettoscordo
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    February 03, 2017, 07:17:37 PM
     #2815
    ecoin scammed 400 euro....happy happy

    grrrrrrr

  • PolyPanto
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    February 03, 2017, 08:02:50 PM
     #2816
    Quote from: benedettoscordo on February 02, 2017, 09:47:46 AM
    e-coin
    1. nonexistent service
    2. EUR 400 on locked vcc, despite me being verified.

    7 days and still no response in the mail

    I try to buy bitcoins and fails with a message so

    REF: 80078a39c5b04b35b9dd53ca1f653716

    Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted
    Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
    Kind Regards,
    They have stolen 400 Euros
    sh
    sorry for my english

    Quote from: benedettoscordo on February 03, 2017, 07:17:37 PM
    ecoin scammed 400 euro....happy happy
    grrrrrrr


    Thank you @benedettoscordo for the provided information, as I almost opened account and wanted to deposit money their the only thing stopped me was verification and problem to do 3rd party transactions, so now I read more and more complaints about ecoin/wirex that there are bugs, maybe it is connected to the change of website...but don't think that customers care whose fault it is..it will be very difficult to return trust with such cases..

  • Wirex
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    February 03, 2017, 09:41:38 PM
     #2817
    Quote from: lex.l1 on February 01, 2017, 03:28:22 PM
    any news on the card loading problem? should we expect it to resume today?

    Hey. Unfortunately, the card loading service was temporarily unavailable for a few hours. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.
    Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.

  • Wirex
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    February 03, 2017, 09:41:56 PM
     #2818
    Quote from: PlotTwisted on February 01, 2017, 06:06:37 PM
    Site is not logging in, please check it.

    Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.
    Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.

  • Wirex
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    February 03, 2017, 09:45:03 PM
     #2819
    Quote from: benedettoscordo on February 02, 2017, 09:47:46 AM
    e-coin
    1. nonexistent service
    2. EUR 400 on locked vcc, despite me being verified.

    7 days and still no response in the mail

    I try to buy bitcoins and fails with a message so

    REF: 80078a39c5b04b35b9dd53ca1f653716

    Error: Your account Appears to be blocked by the bank, Hence the load card transaction can not be completed. We are checking with the bank and trying to unblock your account - will keep you posted

    Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.

    Kind Regards,

    They have stolen 400 Euros
    sh
    sorry for my english

    "Scam"? Again? Come one, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real. Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

    Now, If you already wrote to support, please give me your support ticket number and your Wirex Registered Email, and I might be able to speed thing up a bit.
    Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.

  • ptiper21
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    February 03, 2017, 10:31:39 PM
     #2820
    it could be better to work in making a platform opened 24 hours everyday... this is the problem last months!!!
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