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    Author Topic: [ANN] SimpleFX.com - forex broker with BTC and LTC crosses and 1:500 leverage  (Read 65136 times)

    • SimpleFX (OP)
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    November 05, 2015, 10:09:17 PM
     #81
    Hello Traders,

    Quote from: pinkslink on November 05, 2015, 05:38:50 PM
    it didnt get frozen (i understand the difference)
    their server went offline for over 40 minutes (which they call slight downtime)
    i mean offline not even getting a 403 at most of the period, and i checked using a few resources
    it was then in maintenance for about 10 minutes before coming back online
    and price did not drop suddenly but gradually over the 40+ minutes their server was down
    which is what made it bad as i could see price dropping (on other sites) and nothing i could do about it

    TBH i wasnt expecting anything from them
    and i didnt ask for refund until their staff posted here that they would reimburse

    but it seems that is just a post for public forum
    as they now have just ignored my email and PM i sent here

    it was funny how something similar also happened the next day
    which only affected BTCUSD, BTCCNY (BTCEUR and BTCJPY were fine)
    closed for 5 minutes and reopened $40 down, with no indication on screen (except for closed)
    i not really care about that one but its not good for anyone using their platform

    so to all
    BE VERY CAUTIOUS using simpleFX

    and it seems safe to say ignore any promise of reimbursment from such issues

    Quote from: capoeira on November 05, 2015, 05:16:15 PM
    any Bitcoin CFD gets frozen when in crazy volatily. they just can't handel the risk in those moments

    All claims are still being reviewed so you have my word that we are not ignoring you or giving a silence treatment. You will receive our decisions as soon as possible. According to our Terms and Conditions, we have up to 14 days to do that:

    "The Company shall consider any Customer’s complaint or Dispute and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within fourteen Days from the day the complaint is received."

    So please be a little more patient.

    Best Regards,
    SimpleFX Customer Support
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • pinkslink
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    November 06, 2015, 04:45:05 AM
     #82
    thanks for replying, although i would have liked a reply directly by email just to acknowledge the request
    and confirm it is actually being looked at
    first time i sent email i had reply within the hour,
    so i assumed over a full business day would be time enough for a simple acknowledgement reply
    i will be patient and wait to see your response



    Quote from: SimpleFX on November 05, 2015, 10:09:17 PM
    Hello Traders,

    Quote from: pinkslink on November 05, 2015, 05:38:50 PM
    it didnt get frozen (i understand the difference)
    their server went offline for over 40 minutes (which they call slight downtime)
    i mean offline not even getting a 403 at most of the period, and i checked using a few resources
    it was then in maintenance for about 10 minutes before coming back online
    and price did not drop suddenly but gradually over the 40+ minutes their server was down
    which is what made it bad as i could see price dropping (on other sites) and nothing i could do about it

    TBH i wasnt expecting anything from them
    and i didnt ask for refund until their staff posted here that they would reimburse

    but it seems that is just a post for public forum
    as they now have just ignored my email and PM i sent here

    it was funny how something similar also happened the next day
    which only affected BTCUSD, BTCCNY (BTCEUR and BTCJPY were fine)
    closed for 5 minutes and reopened $40 down, with no indication on screen (except for closed)
    i not really care about that one but its not good for anyone using their platform

    so to all
    BE VERY CAUTIOUS using simpleFX

    and it seems safe to say ignore any promise of reimbursment from such issues

    Quote from: capoeira on November 05, 2015, 05:16:15 PM
    any Bitcoin CFD gets frozen when in crazy volatily. they just can't handel the risk in those moments

    All claims are still being reviewed so you have my word that we are not ignoring you or giving a silence treatment. You will receive our decisions as soon as possible. According to our Terms and Conditions, we have up to 14 days to do that:

    "The Company shall consider any Customer’s complaint or Dispute and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within fourteen Days from the day the complaint is received."

    So please be a little more patient.

    Best Regards,
    SimpleFX Customer Support

  • pinkslink
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    November 20, 2015, 09:30:20 AM
     #83
    Its now 16 days and i have not heard anything back
    it seems i have just been ignored and forgotten
    and the promise of refund etc was simply for the public forum
    and did not materialize
    if i am worng do contact he here or by email
    as it was clear to see from my trades and log in times
    i lost due to your service going offline for about 40 minutes
    (slight downtime as you called it)





    Quote from: SimpleFX on November 05, 2015, 10:09:17 PM
    Hello Traders,

    Quote from: pinkslink on November 05, 2015, 05:38:50 PM
    it didnt get frozen (i understand the difference)
    their server went offline for over 40 minutes (which they call slight downtime)
    i mean offline not even getting a 403 at most of the period, and i checked using a few resources
    it was then in maintenance for about 10 minutes before coming back online
    and price did not drop suddenly but gradually over the 40+ minutes their server was down
    which is what made it bad as i could see price dropping (on other sites) and nothing i could do about it

    TBH i wasnt expecting anything from them
    and i didnt ask for refund until their staff posted here that they would reimburse

    but it seems that is just a post for public forum
    as they now have just ignored my email and PM i sent here

    it was funny how something similar also happened the next day
    which only affected BTCUSD, BTCCNY (BTCEUR and BTCJPY were fine)
    closed for 5 minutes and reopened $40 down, with no indication on screen (except for closed)
    i not really care about that one but its not good for anyone using their platform

    so to all
    BE VERY CAUTIOUS using simpleFX

    and it seems safe to say ignore any promise of reimbursment from such issues

    Quote from: capoeira on November 05, 2015, 05:16:15 PM
    any Bitcoin CFD gets frozen when in crazy volatily. they just can't handel the risk in those moments

    All claims are still being reviewed so you have my word that we are not ignoring you or giving a silence treatment. You will receive our decisions as soon as possible. According to our Terms and Conditions, we have up to 14 days to do that:

    "The Company shall consider any Customer’s complaint or Dispute and endeavour to investigate any Dispute or complaint as soon as reasonably practicable. All complaints will be considered within fourteen Days from the day the complaint is received."

    So please be a little more patient.

    Best Regards,
    SimpleFX Customer Support

  • SimpleFX (OP)
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    November 20, 2015, 11:38:02 AM
     #84
    Pinkslink we do apologize for the delayed response.
    We have checked once again all support tickets and unfortunately we didn't see any message from you.
    Could you provide ticket number concerning your complaint and contact us via live chat?
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • pinkslink
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    November 20, 2015, 12:20:09 PM
     #85
    i sent an email directly to infor@simplefx.com
    as clicking send message under customer support on contact us page does NOT work
    (it just takes you back to trading wall page)
    i did not get a ticket number (obviously)
    i did get a response within an hour, stating 40+ minutes is "slight downtime"
    and wishing me succesful trading

    i then had a reply HERE about refund
    so i replied to the email i had from Info@simplefx.com
    explaining everything and providing details and trade numbers etc.
    and have not heard back since
    this was on the 04/11/15

    my username is different

    Quote from: SimpleFX on November 20, 2015, 11:38:02 AM
    Pinkslink we do apologize for the delayed response.
    We have checked once again all support tickets and unfortunately we didn't see any message from you.
    Could you provide ticket number concerning your complaint and contact us via live chat?

  • SimpleFX (OP)
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    November 20, 2015, 02:11:02 PM
     #86
    Quote from: pinkslink on November 20, 2015, 12:20:09 PM
    i sent an email directly to infor@simplefx.com
    as clicking send message under customer support on contact us page does NOT work
    (it just takes you back to trading wall page)
    i did not get a ticket number (obviously)
    i did get a response within an hour, stating 40+ minutes is "slight downtime"
    and wishing me succesful trading

    i then had a reply HERE about refund
    so i replied to the email i had from Info@simplefx.com
    explaining everything and providing details and trade numbers etc.
    and have not heard back since
    this was on the 04/11/15

    my username is different

    Quote from: SimpleFX on November 20, 2015, 11:38:02 AM
    Pinkslink we do apologize for the delayed response.
    We have checked once again all support tickets and unfortunately we didn't see any message from you.
    Could you provide ticket number concerning your complaint and contact us via live chat?

    Hello Pinkslink,

    We have found your email and handed it over to our Support Department. Your case was not reviewed earlier because you did not submit your claims via official Support Center: https://simplefx.com/support/
    In the future please use our official channel of contact with the support, only this can guarantee you a quick response.

    Best Regards,

    SimpleFX Customer Support
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • pinkslink
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    November 30, 2015, 10:23:46 AM
     #87
    please check links on website
    as previously mentioned i did try the support page but when you click the link it takes you to trading wall

    having said that i do now just see you have now updated the support page and ticket system


    Quote from: SimpleFX on November 20, 2015, 02:11:02 PM
    Quote from: pinkslink on November 20, 2015, 12:20:09 PM
    i sent an email directly to infor@simplefx.com
    as clicking send message under customer support on contact us page does NOT work
    (it just takes you back to trading wall page)
    i did not get a ticket number (obviously)
    i did get a response within an hour, stating 40+ minutes is "slight downtime"
    and wishing me succesful trading

    i then had a reply HERE about refund
    so i replied to the email i had from Info@simplefx.com
    explaining everything and providing details and trade numbers etc.
    and have not heard back since
    this was on the 04/11/15

    my username is different

    Quote from: SimpleFX on November 20, 2015, 11:38:02 AM
    Pinkslink we do apologize for the delayed response.
    We have checked once again all support tickets and unfortunately we didn't see any message from you.
    Could you provide ticket number concerning your complaint and contact us via live chat?

    Hello Pinkslink,

    We have found your email and handed it over to our Support Department. Your case was not reviewed earlier because you did not submit your claims via official Support Center: https://simplefx.com/support/
    In the future please use our official channel of contact with the support, only this can guarantee you a quick response.

    Best Regards,

    SimpleFX Customer Support

  • SimpleFX (OP)
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    December 02, 2015, 02:34:13 PM
     #88
    pinkslink, thank you for your feedback about “Contact us” tab on our website, this issue will be fixed soon.
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • pinkslink
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    December 04, 2015, 06:01:26 PM
     #89
    any update, as you posted here you are looking into it
    but i am yet to have any email from you or any sort of a reply
    and its now more than 2 weeks (again) since you posted you are looking at it


    Quote from: SimpleFX on November 20, 2015, 02:11:02 PM
    Quote from: pinkslink on November 20, 2015, 12:20:09 PM
    i sent an email directly to infor@simplefx.com
    as clicking send message under customer support on contact us page does NOT work
    (it just takes you back to trading wall page)
    i did not get a ticket number (obviously)
    i did get a response within an hour, stating 40+ minutes is "slight downtime"
    and wishing me succesful trading

    i then had a reply HERE about refund
    so i replied to the email i had from Info@simplefx.com
    explaining everything and providing details and trade numbers etc.
    and have not heard back since
    this was on the 04/11/15

    my username is different

    Quote from: SimpleFX on November 20, 2015, 11:38:02 AM
    Pinkslink we do apologize for the delayed response.
    We have checked once again all support tickets and unfortunately we didn't see any message from you.
    Could you provide ticket number concerning your complaint and contact us via live chat?

    Hello Pinkslink,

    We have found your email and handed it over to our Support Department. Your case was not reviewed earlier because you did not submit your claims via official Support Center: https://simplefx.com/support/
    In the future please use our official channel of contact with the support, only this can guarantee you a quick response.

    Best Regards,

    SimpleFX Customer Support

  • SimpleFX (OP)
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    December 04, 2015, 06:20:58 PM
     #90
    Hello pinkslink,

    We have sent you an email exactly on 20th November, right after our response on the forum. Maybe it went to your Spam box. Please check it.

    Best Regards,

    SimpleFX Customer Support
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • pinkslink
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    December 04, 2015, 11:33:48 PM
     #91
    UPDATE:
    i opened a ticket on website as still waiting for a reply
    which i now got
    stating they replied on the 20th, which they did not
    and put it simply NO REFUND for their service being down

    simply told i should have used MT4 not their website
    even though they do not state this on website
    like
    our website is unreliable please use MT4 aswell

    and even though the 2nd time i had a loss the market closed for 5 minutes which also affected MT4 use
    as i was using MT4

    so all the promise here on a public forum was just for the public forum

    do be careful as if you incur loss due to server downtime etc. you will NOT be refunded

  • pinkslink
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    December 04, 2015, 11:41:16 PM
     #92
    here is the reply

    We are very sorry for the inconvenience of experiencing the outage our website caused you.

    However we offer two different ways of closing positions: Metatrader 4 for desktop and Metatrader 4 for Android and iOS.

    It is always trader's responsibility to ensure alternative ways of entering and closing trades.
    You can download tools for trading from our website: https://simplefx.com/downloads.
    We do apologized for the inconvenience but we can not refund any of your loses.

    Best Regards,
    SimpleFX Customer Service"

  • pinkslink
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    December 04, 2015, 11:48:16 PM
     #93
    and as i already mentioned, the 2nd time i was using MT4 and the 24/7 market (conveniently) closed for 5 minutes as BTC took a huge drop.

    and 1st time i am told i should have been using MT4 as alternative, but i could not download it when i needed it

    and it is not stated that i should download it, just that i can
    they should indicate this on website clearly somewhere
    and it is very likely it might have also affected MT4 use, its just i do not know so they give the easiest reply that suits them (in poor english)

  • PCos
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    December 05, 2015, 10:31:35 AM
     #94
    Pay attention in using SimplyFX.
    Earn Bitcoin From Forex - Account Managing Service & Low Fee - PM me if interested

  • SimpleFX (OP)
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    December 07, 2015, 07:53:51 AM
     #95
    Quote from: pinkslink on December 04, 2015, 11:48:16 PM
    and as i already mentioned, the 2nd time i was using MT4 and the 24/7 market (conveniently) closed for 5 minutes as BTC took a huge drop.

    and 1st time i am told i should have been using MT4 as alternative, but i could not download it when i needed it

    and it is not stated that i should download it, just that i can
    they should indicate this on website clearly somewhere
    and it is very likely it might have also affected MT4 use, its just i do not know so they give the easiest reply that suits them (in poor english)

    Hello,

    I am sorry that your claims were not accepted and refunded, but as I understand the reason for this is that our service was fully accessible during the downtime which you described, but via MT4 platform.
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

  • fxmgt
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    December 07, 2015, 08:38:43 AM
     #96
    Hi
    I tried your services with tiny money and I like your website, mt4 access, ...
    Spreads are not so bad, but not good enough.
    eurusd should always be 1 or below (as good brokers offers 0 - 0.1 spread + commission equivalent to 0.5 pips (5usd per lot)).
    but spreads on some pairs like gbpcad are too big... 5 or so when usually it is 2.2 or so, plus commission, so total 2.7
    Also your eurusd SHORT swap is negative while most brokers give positive swap.

    Finally, I don't understand how you will do if I deposit 1000 BTC and with high risk I win 1000 BTC. Then I want to withdraw my 2000 BTC. Will you buy BTC on the market to pay me? Please be clearer in your risk management rules as you know already many BTC businesses are scam, same for forex brokers, so hope you understand my concerns.

    But in all case I cannot deposit more than a few BTC.

    Thanks. A good start still. At least you have MT4 whereas 1broker hasn't.

  • SimpleFX (OP)
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    December 07, 2015, 08:54:56 AM
     #97
    Quote from: fxmgt on December 07, 2015, 08:38:43 AM
    Hi
    I tried your services with tiny money and I like your website, mt4 access, ...
    Spreads are not so bad, but not good enough.
    eurusd should always be 1 or below (as good brokers offers 0 - 0.1 spread + commission equivalent to 0.5 pips (5usd per lot)).
    but spreads on some pairs like gbpcad are too big... 5 or so when usually it is 2.2 or so, plus commission, so total 2.7
    Also your eurusd SHORT swap is negative while most brokers give positive swap.

    Finally, I don't understand how you will do if I deposit 1000 BTC and with high risk I win 1000 BTC. Then I want to withdraw my 2000 BTC. Will you buy BTC on the market to pay me? Please be clearer in your risk management rules as you know already many BTC businesses are scam, same for forex brokers, so hope you understand my concerns.

    But in all case I cannot deposit more than a few BTC.

    Thanks. A good start still. At least you have MT4 whereas 1broker hasn't.

    Hello,

    Thank you for your kind words.

    Spreads come from our liquidity providers and unfortunately there is not much we can do to lower them. Except for changing or adding new providers, and this is our plan for the beginning of 2016.

    As for the next question, your trades are made with our liquidity providers, not with us, so your profit is available to withdraw as soon as you close your trade.

    If you have any further question, do not hesitate to ask.

    Best Regards,

    SimpleFX Customer Support
    SimpleFX - Trade Crypto, Stocks, Commodities with up to 1000x.
    blog.simplefx.com - Your daily source of crypto & financial market news
    |78% of retail CFD accounts lose money

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    December 07, 2015, 10:56:33 AM
     #98
    Quote from: fxmgt on December 07, 2015, 08:38:43 AM

    eurusd should always be 1 or below (as good brokers offers 0 - 0.1 spread + commission equivalent to 0.5 pips (5usd per lot)).


    OFFTOPIC: can you give an example of a broker with spread and comission equivalent to 0.5 pips on EURUSD? they always say they exist, but I never saw one (unless you mean ecn accounts with 20.000 minimum deposit)
    Recommended Forex Brokers Accepting Crypto Deposits and Withdrawals click

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    December 07, 2015, 03:37:19 PM
     #99
    Quote from: SimpleFX on December 07, 2015, 08:54:56 AM
    Finally, I don't understand how you will do if I deposit 1000 BTC and with high risk I win 1000 BTC. Then I want to withdraw my 2000 BTC. Will you buy BTC on the market to pay me? Please be clearer in your risk management rules as you know already many BTC businesses are scam, same for forex brokers, so hope you understand my concerns.

    Hello,

    Thank you for your kind words.

    Spreads come from our liquidity providers and unfortunately there is not much we can do to lower them. Except for changing or adding new providers, and this is our plan for the beginning of 2016.

    As for the next question, your trades are made with our liquidity providers, not with us, so your profit is available to withdraw as soon as you close your trade.

    If you have any further question, do not hesitate to ask.

    Best Regards,

    SimpleFX Customer Support
    [/quote]

    Thanks,
    You didn't answer about swaps that are negative for eurusd short while positive elsewhere.
    But I understand you need time to improve.

    Also, in my example, if I win 1000 btc, how will you do to pay me? Buy on market? I understand if my account is EUR or USD based then LP pays you then you pay me, but if BTC? Please be a bit transparent, thanks.

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    December 07, 2015, 04:09:20 PM
     #100
    Quote from: capoeira on December 07, 2015, 10:56:33 AM
    Quote from: fxmgt on December 07, 2015, 08:38:43 AM

    eurusd should always be 1 or below (as good brokers offers 0 - 0.1 spread + commission equivalent to 0.5 pips (5usd per lot)).


    OFFTOPIC: can you give an example of a broker with spread and comission equivalent to 0.5 pips on EURUSD? they always say they exist, but I never saw one (unless you mean ecn accounts with 20.000 minimum deposit)

    OT and unfair to speak about others brokers here. PM me.
    Also any big boy, serious with FX (for a living), can contact me who knows what we can do.
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