I've completed a cursory 'interview' of six helpdesk/FAQ bots for Krypton's slack and made a decision:
For ease of setup, K.I.S.S. design and excellent customer support (bot creator joined Krypton's slack: @aw), Luno is the FAQ I've chosen for Team Krypton.
An added plus is the ability to rename @Luno (kinda hard to remember) to simply, @bot. This has been done and @bot is live in Krypton's slack, answering basic questions.
The ability to add/edit @bot answers with ease will make this bot simple to pass it's administration on to a community member at a later time.
Thank you, @aw and Luno Team, for designing a superior FAQ slack bot and being personally accessible should Krypton have any further questions or change requests.
Luno bot hired.
You can see my interview process here on FAQ bot Trello card:
https://trello.com/c/0DTOs7AaCome to Krypton's Slack and see @bot in action:
http://slack.krypton.rocksUntil it's fully programmed, @bot answers basic Krypton-related questions based on keywords like: wallet, website, explorer.
Just ask, "@bot burn address" and you'll have an answer.
If I have not yet programmed @bot to answer your question, you can type, "@bot human" to escalate the question directly to me.
I'm also training @bot to serve as a waiter and bartender, for when you're bored.
Not only does @bot answer Krypton-related questions, it also serves pizza and beer!
Good @bot.
