Hello. I'm sorry to be that guy that creates an account and his first post is a complaint but I need help.
It's been almost 8 days since I bought $900 in ETH on Lykke. I've used lykke since june and this is the first time this happens. However, the 'support' I've received has been zero. 2 or 3 days after placing a ticket, I got a response indicating 'the team is working on a solution', yet nothing happens.
Tried calling them but no one "was available".
I need an answer here, why are you stopping me from getting my own money? I don't get it.
The order went through. You got my USD. I can't withdraw.and by the way, it's lost 100 USD in value since then.
Please help me out with this.
Please DM your ticket number and I'll inquiry about the status, there are some issues with ETH settlement/smart contract functionality, most have been solved by now but until Ethereum implementation moves to the centralized model I'm afraid some isolated issues could happen from time to time.
Hello mtnsaa, thanks for providing a way of contacting support.
I'm waiting for my purchases since December 21st.
Ticket numbers are:
(32468) & (33125)
Please help me out with this.
*sent a DM but got no response.
