Support is active all day but mostly follows CET time. I haven't heard from any issues regarding delays in Bitcoin network other than the ones we all know about recently (slow and expensive). Did your deposit finally arrive?

The service from Lykke has been not great, 24 hours before I have transferred TIME coins and its still not even showing on etherscan for tracking nor it has reached the address to which i have sent, Lykke app shows its OFF Chain settled but nothing is shown anywhere. Very poor support from Lykke . I have even raised a support ticket : 37965. Hope this gets solved asap

BTC i have withdrawn yesterday without any issue from lykke.

The problem now with my TIME transfer is it isnt even showing in etherscan which means transaction itself hasnt been started from lykke!

Lykke partners with Government of Bangladesh
Zurich, Switzerland | January 10, 2017—Lykke, a Swiss FinTech company building a regulated global marketplace on the blockchain, has signed an agreement with the Access to Information (a2i) Programme of the Prime Minister’s Office of Bangladesh for the joint development of blockchain technology to power digitized public services.

“Lykke is honored to partner with Bangladesh and proud to play a role in this transformative effort,” said Richard Olsen, Lykke founder and CEO. “Blockchain technology holds the potential to reduce the time, cost, and effort required to access vital public services online, including financial services, but also identification, land records, and so on. We believe that this will truly accelerate many of the advancements that the Government of Bangladesh has already made in these areas. It can also help to establish a model for other countries to emulate.”

The signing ceremony took place during the International Seminar on South-South and Triangular Cooperation in Innovation of Public Services, a workshop hosted by a2i and the United Nations Office for South-South Cooperation (UNOSSC) from December 9–11 at the Prime Minister’s Office in Dhaka, Bangladesh.

In attendance were H.E. Mr. Reaz Rahman, the State Minister for Foreign Affairs; Mr. Md. Abul Kalam Azad, Chief Coordinator for Sustainable Development Goals from the Prime Minister’s Office; Mr. Kabir Bin Anwar, Director General (Administration) of the Prime Minister’s Office and Project Director of a2i; and Mr. Anir Chowdhury, a2i’s Policy Advisor. 

https://www.lykke.com/company/news/a2i-bangladesh

Your issue was reported to the development team and you should have an answer soon, thanks for the patience.

Important update about the Lykke Card
Ever since we announced the Lykke Card in late 2017, it became one of our most anticipated offerings for the new year. Being able to draw from your Lykke Wallet through an ordinary debit card is an important step toward the broader acceptance of cryptocurrencies in a world that’s beginning to pay attention. More importantly, it’s just plain fun.

As some of you might know from recent news stories, Visa has ended their partnership with WaveCrest, a prominent digital payment processor for cryptocurrency-related ventures. This development has affected many companies, including Bitwala, BitPay, Cryptopay, and London Block Exchange, as well as Lykke. It’s sad to say, but we must temporarily delay issuing the Lykke Card while we work around this short-term challenge.

There are no plans to cancel the Lykke Card. It’s coming soon to your physical wallet. You just might need to wait a little longer for it to get here.

As soon as we have the new release date, we’ll be sure to let you know.

Thank you for your continued patience!

https://www.lykke.com/company/news/lykke-card-update-01-2018

I made 1 btc withdrawal 4 hours ago. There has been no tx so far. I raised ticket, 39195
Frustrating. 

Lykke to support VALID ITO
Lykke, a Swiss FinTech company building a global marketplace on the blockchain, will provide support for the VALID token sale. VALID is the latest project of Procivis AG, a blockchain-based provider of government-trusted electronic ID solutions from Switzerland.

The Initial Token Offering (ITO) will help to fund VALID, a new type of digital wallet that enables users to manage and monetize their personal data in a fully secure and controlled environment. “Lykke was the clear choice for us from the beginning,” said Daniel Gasteiger, Procivis co-founder and CEO. “They are one of the most renown companies in the blockchain ecosystem, with first-hand experience in token sales, both for themselves and in support of other projects.”

“I have known Daniel Gasteiger, the founder of Procivis for several years and admire him for his integrity and vision of making blockchain technology for the people at large,” added Richard Olsen, Lykke founder and CEO. “Procivis reinvents government services in the age of Internet and blockchain, so it is only natural that we have entered into a partnership with Procivis.” Lykke’s involvement in the VALID ITO includes technology support, technology review, FX service, and business support.

The Crowdsale will start on 24th of February 2018. For further information about the project visit www.valid.global  

https://www.lykke.com/company/news/Procivis

Fiat withdrawals are processed manually, you'll get a confirmation once it's approved by the finance department.