... "Ohhh, so sorry.  Yeah, a pack of wild dogs took out one of the shipping containers en route to your location.  There's going to be a delay."...
Then you press chargeback button and add negative review,
maybe nest time seller won't use the cheapest way to ship stuff.
Just release the tokens, there are no exchanges to trade in, what's the problem, a slow Ethereum
network and possible fork. These are excuses not reasons for not releasing the tokens.
Agree add manual withdraw before 25 and ok...
I can send recive token right now even they are "under attack"
and this is solution postponing is not solution.