As I am seeing they replied in their topic to you. Ok. Maybe they are right, you did not read well so now I am thinking at 2 shots:

1. Even if they were right...for fucks sake, i don't give a shit about your winnings there. You deposited 2 btc. They should give back to you your deposit, at least. And there is another shit ... for  example the point is that when you played, you played with their money so from this point of view they are right. Also they should have limits for such a bonuses. So here I am on your side just to get your deposit back. But as I see the way you write this post, you kind of not giving a shit about 2 btc, all you care is morality of losing some useless money.

2. I understand the casino, as I said before you plaid on their money..It is this normal? Gamblers will understand. It is a diffeerence to play with 50$ and a difference to play with 100$. Even if 50$ are bonus you have more to play. Even if maybe you were never from 4.4 to 2 btc, i mean under 2 btc. You still had the chance to lose more and increase the bet. So here I am giving the good right of the casino.

If it is not at TOS you can go to court for 4000$ or actually 7000$. By law they are forced to keep the bets and the money you had. So if they are actually ilegal you can fuck their website. Even more. Pay a lawyer with 50% of how much he can get. With a situation like this where a gambler is betting 4000$ and losing for some useless not reading the casino can lose 10x more.

Dudes. You can fuck with your clients. For real. Doesn't matter he didn't read properly, that small letters even at bank contracts may be attacked for abusing of doing it small. If you can prove legally that no one is actually reading that shit the casino and the owner may go to jail. Ok, maybe you think that I am crazy here but I met a lot of cases like this, for sure not with bitcoin but still.

Yes, you should blame the site. Terms archived, by the way.

Here's the scenario.

You deposit a significant sum of money into the site with a bonus. The terms seem clear and they even state that you can cancel the bonus at any time. Hence you would expect it to deduct any winnings from the bonus (and for losses, it would not refund you)

You should not, under any circumstances, force the gambler to bet through the entire 55x wager requirement. For this site, you ARE forced because otherwise you will lose your balance. That is unacceptable conduct.

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By not highlighting the risk of the bonus beforehand, you are essentially stealing their money: 55x is no small feat, considering you essentially need to bet your full deposit + bonus 110 times as per their rules. Even with a 98% win chance, that's a 10.83% success rate of getting through the requirement.

Better try other casino buddy

Hello,

mainly all deposit bonus has a penalty when cancelling and for sure no one will allow you to withdraw your bonus winnings without clearing a bonus first.

You've unlocked your bonus for about 23% so technically your profit was still locked, that's the whole purpose of wagering – to make winnings a part of your balance you have to meet wagering requirements.

FOR EVERYONE INFORMATION
Here is what happening when you are canceling your bonus:

First screen example:



Second confirmation screen example:



Well, excuse us if 2 times is not good enough for you, we will add captcha or password field to a confirmation screen, so no one in the future will tell that they just don't care what's happening with their 9btc and click "submit" on every screen and then spending hours on creating a scandal.

The thing you are asking us is to bend the rules only for you. And this is something we won't do for a newcomer scandalist. You never kindly asked to refund your deposit, you claimed that we have to refund your deposit and winnings and you are saying that you've lost 7 btc even though 5 btc you got only because of our bonus which was still locked. If you would've cleared your bonus we would ask no questions on withdrawal(you can check yourself, DuckDice never had any issues with payouts), so my question is where is a scam here?

As a gambling site, we give a chance to win way more with our bonuses and this is actually the first time we have such an issue (actually thank you for this, we will learn and improve from this case). And as in all gambling sites, there are certain risks, that is why we have a penalty for canceling bonus.

DuckDice have a very kind support and a great team of mods, who would've explained to you how our bonuses work before even claiming it.

BTW, you got administration wrong, they just said that they will make a custom much higher % bonus for you on a next deposit the deposit amount is up to you.
So ones again, where is the scam and where those 2 confirmation screens shady for you?

Exactly my point ! In their own website, they have 2 opposite informations : You will cancel your bonus and the other you will cancel your whole balance (a shady feature to be able to cancel your own balance)

And duckdice.io admin : you admitted that's your system is shady because you told me : I will change it on monday, I need to talk to mathematicians.

I only asked you to give me back my account with 9.xx Bitcoin and 23% bonus cleared and all the chat agreed with that. But it seems your website cannot handle it because you asked me to deposit 5 more bitcoin to be able to do something. "Hey, I already scammed you few Bitcoins but I want more".

And to the moderator from duckdice.io, it is normal to do not bite the hand who feed you but there is a limit to the illogical behavior.

If you only cancel the profit, people can just keep playing with the bonus. Site would be bankrupt in a day.

If that was so I would deposit 1btc, take the reload bonus so I have 1.5 btc. Make 5 bets of 0.1 on 100x. If I don't hit, I withdraw and deposit again and start over. Best way is just to remove the cancel button. People just don't read.

The problem here is not Duckdice but just an user that don't read well.

110x isn't even that hard. It must be over 100x due the house edge. Everything below the 100x would allow users just to wager and loose the hotels edge and still end up with profit without any risk.

In that case change the total implementation of this bonus system. By no way a user should lose his own balance just because he decided to cancel it.

First of all bonus should be made for a limited period of time. Secondly, many sites have implemented it like whenever bonus is allowed, user plays it with his own balance and not bonus. Like for example just like you said


In this case 0.5 in total should be cut from 1 BTC deposit and not the bonus . Once he wagers it unlocks and he gets the bonus.

You should have something like that rather than to completely erase off users balance just because he decided to cancel it.

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It is really unethical to strike off the user's own balance just like actmyname said. I hope this will be resolved so that furthermore no more users can face this.

honestly i know duck dice is good site and they are fair all the time and the admins could solve the problem and satisfy all players

i could support 2 options

1st option is to get back the 2 btc deposited and you both can talk about the rest

2nd option is to give him back the status of the account before cancellation and solve the problem and all satisfied at the end

-You are right but now the problem will be his own problem because you have the  rules backing you up  . Why you keep ignore that your site did wrong by not include the rules of bonus before claiming it !! . If this was on rules page that person would have not come post on this forums about this problem because simply there will be no problem .
- Making a 2 screens pop out or even 10 after he already claimed the bonus will not makeup for not having this mentioned on rules page . I am taking about the separated page for bonus nothing on it say that initial balance will get canceled  .

 
There is simple fix for this just change the rules and make the (original balance unlocked and have to be used first ) that way there will never be a loop and your site will lose nothing if someone canceled the bonus  .