DuckDice will not "negotiate with terrorists". We see this case as a pure blackmail and therefore DuckDice will not make any refund. There is nothing shady or scammy, it is user's responsibility to read confirmation messages. Better make a thread and ask how many members won big with our bonuses.

How can you prove that this man is terrorist? If you can not, then why do you say that? Lying again?
Hmm, I think not this man but you are "terrorist". Who gave you permission to use and spend his money as you wish? And after all you think that your reputation and trust is growing? haha, curious.
Would be glad if you edit your html page a little with text: Duckdice will stole your money if you participate in bonus.

Can't understand, did you create deposit bonus not for players but for your pocket?

Making the user acknowledge and confirm the action doesn't make the action itself any better.
The underlying rules are flawed, not how they are executed.
Also, as shown several times, the users are trapped in the bonus. You fail to address this issue or comment on it.

We're trying to discuss this case, and everything you can say in your defence is "others are winning from it".
Irrelevant.

@DuckDice.io, if I understand the facts correctly: You had a user with say: 9 BTC and 23% through his wager requirements. When he canceled the bonus, he ended up with nothing?

If so: The cancel button wasn't even a fair option to present him in the first place, as it literally has zero upside for the user. Even if this deal was signed and witnessed, it wouldn't be considered valid in most places, as under common law it fails a basic test known as "consideration"; which effectively says that for a deal to be fair and enforceable each party should receive a benefit as well as suffer a detriment.

Considering the user received absolutely nothing in return  (especially if he didn't read or understand), I would consider it highly unethical to not give him the option of reversing it, and restoring his account back to the state it was before hitting the button.

--

P.S. I think the donation to charity would be a fantastic gesture as well, but less important than ensuring this is made right.

If I unlock for a while, is it stated "cancel your bonus" or is it stated "cancel your whole balance"?

Why would anyone agree to cancel his whole balance? If you continue to play nothing worse than exactly this can happen!

7btc is a great thing to make but makes no sense in this case, the bonus was only 20% unlocked – so 5 btc is still not a profit but something you need to unlock first.

If the user isn't refunded his 2btc deposit i will never adjust or remove my rating.