Stake.com administration had blocked my account with 16,000 affiliate players and all the funds in it, refusing to unblock. They even stopped reading my messages in their support service!

So here's what happened:
0. I've been using stake.com's affiliate program for about 2 years now, resulting in more than 16,000 users in my affiliate account.

1. Someone had hacked my Stake.com account about a month ago. I did not receive any notice about suspicious logins or anything like that. Neither did I receive any withdrawal confirmations. One day I've logged in to the account and found 3 things:
a) my account was blocked
b) there were many withdrawals I didn't even know about.
c) someone has contacted support from this account asking to unblock.

Disclaimer: I know that I should've setup 2-step verification, but I didn't.

2. On 4th December I have contacted support. The support staff named Vladimir was reluctant and arrogant. He said, that "Our system using last security trends on market, there is no way to compromise it.", which of course is not true, because as I've said earlier, I never even received a notice about suspicious logins or withdrawals from my account.

Vladimir suggested that I could sign a message using one of my "valid" bitcoin addresses which I've used previously to prove I'm the owner of the account. He also sent me a link to instructions from blockchain.info: https://support.blockchain.com/hc/en-us/articles/210353833-What-is-message-signing-and-how-can-I-do-that-. The instructions are clear and up to date (edited on November 20th):
>This feature is currently only available for your Imported Addresses, but will be implemented for all addresses in the future.

As my addresses were not imported, but generated inside that wallet, I cannot sign a message in blockchain.info. I offered to send them my blockchain.info login and password to that account, as I wasn't planning to use it anymore and it was empty. Vladimir didn't like the idea

3. Next day I thought like: I've sent them many users from the same website. They can check their logs to see the domains my traffic comes from, so I can prove I'm the owner of the account basically by proving the ownership of the website. I could modify stake.com's link for instance, or something like that. Sent this idea to Vladimir, the message was read but no response.

4. After a week of waiting for response I decided to file a new ticket with the same info and so I did 2 days ago. Not read, no response.

5. Created a new ticket yesterday, like "Hello, anyone there?" – received a response that my ticket was assigned back to Vladimir who wasn't at the office at that time, so "He should be here in a couple of hours and he will contact you back as soon as he gets here.". 1 day passed since then – my ticket still was neither read nor responded to.

I honestly think Stake.com is a pretty damn good crypto gambling website, though I'm sure support could've done better. Also I think the security process for suspicious logins withdrawals could be improved.

Hoping to get my account unblocked soon, as I clearly don't wanna lose all my affiliate players.

I understand they should be tracking that, but in practice it doesn't help neither to stop the hackers from logging in, nor to stop them from cashing out.

As to affiliate revenue, it's not much as I'm sending people from my faucet, but still I think it's not fair to lose it due to that reason

Dear Stake.com team, can you please help me solve the problem with my account that I've described in this thread here https://bt.irlbtc.com/view/2072589.msg48601036#msg48601036 please?

 
As Christmas gets close so does the Grinch's effort to ruin it increases. To fight him off you will receive pointers on what to do every midnight.

Seems you helped Santa a lot in the past two weeks to defeat Grinch in every single battle, and that made him quiet. We are not sure if he's planning another attack or if he finally realized he can't fight with Santa and his friends. Whatever it is, we will use this quiet time to make preparations for the celebration. And what could be more interesting then testing how the fireworks that Santa bought work?

In order to light a wick, you must hit the flint as hard as possible with our plinko balls! Only balls that fall into fields that are giving a multiplier higher than 100x are strong enough to light it up! But we will light up only three now, we have to keep the rest for the Christmas Eve!

All players who achieve the challenge in the remaining hours, will get a share in the prize pool, and we will have more presents to share! 🎆 🎆 🎆

Requirement

    Win three bets in Plinko with multipliers higher than 100x. All the three multipliers have to be different!
    Minimum bet:
        0.00000100 BTC
        0.00003500 BCH
        0.00003900 ETH
        0.00014000 LTC
        1.60000000 DOGE
    1 valid entry per household.
    Ghost mode must be disabled during the whole duration of the promotion.
    20+ Post count on forum.

Prize Pool

    Daily prize pool based on the number of individual players: 0.05 BTC

How to Enter
    Respond to this topic, and link your bet ID using the link function in the text editor.

(Paste your bet id, then highlight and click on the link bet button, as shown in image below)

[/b]

As Christmas gets closer so does the Grinch's effort to ruin it increases. To fight him off you will receive pointers on what to do every midnight.

You must feel tired after yesterday's endeavours to save the decorations, but one is never tired and never too old to build a snowman! We'll have some rest and fun until we go on another adventure.
Let's start with getting 3 snowballs for the snowman first - to do this, roll 14.00x twice in a row (Snowman's body) on Wheel and one more roll on 7.80x (doesn't have to be in a row after the first 2) for the Snowman's head. We'll take care of the additional accoutrements later. Let's roll! ☃️

All players who achieve the challenge in the next 24 hours will get a share in the prize pool, and we will have more presents to share!

         
Requirement
    Win 2 consecutive bets on 14.00x (high risk multiplier, 16 segments) and after that win once on 7.80x (high risk multiplier, 14 segments).
    Only the two bets on 14.00x need to be consecutive, the third one, 7.80x, doesn't have to be back-to-back with them.
    Minimum bet:
        bitcoin 0.00000100
        bitcoin cash 0.00004200
        ethereum 0.00003900
        litecoin 0.00014000
        dogecoin 1.50000000
    Bets must have been made after the commencement of this promotion.
    1 valid entry per household.
    Ghost mode must be disabled during the whole duration of the challenge.
    20+ Post count on forum.

More info: https://forum.stake.com/topic/17366-🏆-16th-dec-snowman-005-wheel-challenge/

I still wait for the answer if Stake has to follow AML KYC laws?

 




[/b]

As Christmas gets closer so does the Grinch's effort to ruin it increases. To fight him off you will receive pointers on what to do every midnight.

Our fella Snowman looking all smart and clean-cut!⛄ Way to go, guys! Let just put a green hat on him and he's all dressed up and ready for Christmas! 🎄🎁

In order to do so, you need to win two bets in a row by hitting green 0 on Roulette. Beware! You cannot change the Client Seed nor the Seed Pair and the nonces have to be consecutive!

All players who achieve the challenge in the next 24 hours will get a share in the prize pool, and we will have more presents to share!

        
Requirement
Win two bets in a row by hitting 0 on Roulette (you cannot change the Client Seed nor the Seed Pair; nonces have to be consecutive!)
You need to bet only on number 0.
Minimum bet:
bitcoin 0.00000100
bitcoin cash 0.00004000
ethereum 0.00003700
litecoin 0.00012500
dogecoin 1.55000000
Bets must have been made after the commencement of this promotion.
1 valid entry per household.
Ghost mode must be disabled during the whole duration of the challenge!!!
10+ Post count on the forum.
 

More info: https://forum.stake.com/topic/17478-🏆-18th-dec-put-a-hat-on-005-roulette-challenge/

 
 As Christmas gets close so does the Grinch's effort to ruin it increases. To fight him off you will receive pointers on what to do every midnight.

Santa needs to find his way in the dark across the room of the house he landed in, so to help him avoid all obstacles go to Plinko. Set the parameters on High, 12 pins and hit the 170x, so he could know which left-right path to follow.
After that, we need to turn on those twinkling Christmas lamps, so he could take a good look at the room. To achieve that, you should find same colored lamps, which means that you need to hit 2 bets (3 of a kind and 4 of a kind) in Diamond Poker. You can pick yourself what color you want to turn on.
And now, to serve Santa his well deserved milk and cookies, you must bake that cookie first. Win a bet in Keno with the parameters given down in the requirements. 🍪🥛
While he eats cookies fresh from the oven he can check the note you left on the table. Make a Forum post on specific topic we created for this occasion. Perhaps he could help a bit with your wishes!

All players who achieve the challenge in the next 24 hours, will get a share in the special prize pool of 0.1 BTC, and we will have more presents to share.

Requirement

1. Play:
    Plinko: Hit a 170 multiplier with these parameters: high, pins: 12. And:
    Diamond Poker: Win 2 bets: 3 of a kind and 4 of a kind (no matter which one is first) both in the same color. You can decide what color you want to chase. And:
    Keno: Select following numbers: 4, 11, 13, 18, 20, 22, 27, 29, 36. Win a bet with multiplier 15x (or higher).
    (example: https://prnt.sc/lx812t )
    Minimum bet:
        bitcoin 0.00000100
        bitcoin cash 0.00003000
        ethereum 0.00003700
        litecoin 0.00013000
        dogecoin 1.40000000
    Bets must be made in this order: Plinko>Diamond Poker>Keno. (Plus the Forum post)
    Bets must have been made after the commencement of this promotion.
    1 valid entry per household.
    Ghost mode must be disabled during the whole duration of the challenge.
    20+ Post count on forum.

2. Make a post on this topic:
    https://forum.stake.com/topic/17545-your-new-year%E2%80%99s-resolutions-for-2019/
    Your post should have 2 paragraphs about your Stake and Personal New Year’s Resolutions.
    There are some guidelines given in that topic in case you need them.
    Both of the paragraphs need to have at least 100 words each.
    Feel free to write them in your native language.


After you write that post, add a link to that comment to your entry in this thread below the bet IDs, so that we could have your bets and your comment together.
(To find a link to your comment just click on ‘Share this post’ in the upper right corner of that comment, copy the link and paste it here.)
    
Prize Pool

    Daily prize pool based on the number of individual players: 0.1 BTC

How to Enter
    Respond to this topic, and link your bet ID using the link function in the text editor.

(Paste your bet id, then highlight and click on the link bet button, as shown in image below)

 
 As Christmas gets close so does the Grinch's effort to ruin it increases. To fight him off you will receive pointers on what to do every midnight.

It's Christmas time, it's all around! Everyone is spreading Christmas cheer and joy, and seems like even Grinch stopped fighting against the euphoria. To make the scene even more perfect, let's have some fun and start putting up outdoor Christmas lights.

All players who achieve the challenge in the next 24 hours, will get a share in the prize pool, and we will have more presents to share!

Requirement

1. Play:
Win a bet with full house on Diamond Poker in red and yellow color. Bet can be with three diamonds in red and two diamonds in yellow color or vice versa.
    bitcoin 0.00000100
    bitcoin cash 0.00002000
    ethereum 0.00003600
    litecoin 0.00013000
    dogecoin 1.55000000
Bet must have been made after the commencement of this promotion.
1 valid entry per household.
Ghost mode must be disabled during the whole duration of the challenge.
20+ Post count on forum.
    
Prize Pool

    Daily prize pool based on the number of individual players: 0.05 BTC

How to Enter
    Respond to this topic, and link your bet ID using the link function in the text editor.

(Paste your bet id, then highlight and click on the link bet button, as shown in image below)