And what to do?  website MediBloc support said it would not help..
Can you tell me, please?

Hello , some important info from Medibloc
 
Only few more days are left until MediBloc token sale ends. We want to distribute the tokens to our participants as soon as possible. Those who have successfully completed the KYC Application will receive MED tokens by 12/20/2017. Please read the following information so that you can safely and securely receive your tokens.

1.    Check KYC Application Submission and Verification Status on the MediBloc Dashboard on the website.

2.    If your KYC Application is incomplete, please wait for a “Request for KYC Re-Submission” email and re-submit the application.

3.    Please check your Qtum Receiving Address on the Dashboard on the MediBloc website. You will be able to edit the Receiving Address only until 12/16.

4.    After completing the two steps above, please install the Qtum Core wallet and follow the setup instruction below to add Medi Token (MED will be automatically sent to those who participated with QBao Wallet and completed KYC verification)

*How to add MediToken: https://medium.com/medibloc/ann-how-to-install-med-on-qtum-wallet-d9d1b4b6a07e

5.    Medi Token will be distributed starting on 12/17

MED Token Contract Address (add token in QTUM Core Wallet):    2f65a0af11d50d2d15962db39d7f7b0619ed55ae

Have you try the "Chat" on MED website ?

yes, I only submit QTUM core wallet in our account MED .

This address will be the same for all account ?

You're welcome

Have you invested in the ICO main sale?

https://medibloc.org/

Yes, the chat work really good, great team !!