This is called customer service. You remind me of BFL. I have called KNCminer and they are very good in customer service. I have even called OutCast3K, and he was very helpful then I order from him.
But when it comes to you. I just ask for a simply tracking number and you are acting like this!!

Refund me my bitcoins, and I stop asking you for the tracking number.
You are going to say all sales are final!! You know what? This is exactly what BFL say to their customers. KNCminer, and OutCast3K will always refund.
This shows what type of seller you are.