Your request (798087) has been updated. To continue the conversation, reply to this email.
Rachel (Circle)
Mar 26, 1:39 PM EDT
Hi Ruslan,
Thanks for getting in touch!
Although Circle's parent company has acquired Poloniex, Circle and Poloniex will operate independently with their own support teams. For any inquiries regarding your Poloniex account, please continue to navigate to the Poloniex Help Center where you can submit a request if needed.
If you already have an open ticket with Poloniex support, please do not create any additional tickets unless there is a new issue with your account, as it increases wait time for all customers. We are working through the backlog as quickly as possible!
Best,
Rachel - Team Circle
Ruslan Gabyshev
Mar 26, 9:03 AM EDT
Hello! What kind of mockery is this? Why does not my company pay you
Poloniex? They have their wallet in a constant transaction, they say
they are waiting for some updates. Help please solve the issue of
payment, I'm waiting for 2 months.
"We are working through the backlog as quickly as possible!"
How much of a backlog do they have that it takes 3 months or more to get problems resolved. Either they don't have enough staff to handle the problems or the staff they do have don't know how to fix the problems, whatever it is everyone should leave Poloniex well alone.