Thank you Sushi for taking time to answer messages here. If you could refund order # 100000923‏ at 1LFYZ4QMZk4cteoUFFbdfNMaChsrPWg4GS that would be much appreciated (payment was sent from this address). Or if it's already shipped please pm me the tracking number.

Thanks

Ditto, except 6 weeks ago...I've tried to be patient about this but there's literally no communication as to what the problem is.

@sushi

nice!

my ticket on sushi-review is still not answered. Can you please assist ?

[#IFS-94319] Order # 100000862

there was no tracking number this time.

Please transfer the funds to

1GCS7HGigMY3nsNvDdEQB332kHeNvnpiS6

cheers!

lazyfringesurfer@gmail.com

Hi Sushi,

I emailed you and BITMAIN about RMAs on control boards and have yet to hear back from you regarding the status after I sent you the tracking numbers for sent boards. I was wondering if you could please give me an update on the RMA status and how the process is going. I have not heard back from you via email in 7 days (March 8th) and put in the RMA request 14 days ago (March 2nd).

I was wondering if you had any status updates for the control boards, as I have had two S1s that are inoperable because of the missing control boards sent in for RMA. Please let me know if there is any progress regarding the RMA process, or the loss in proceeds from offline miners.

Thanks.

sushi,

No email for refund, no tracking no nothing... order 100000914 order date 3/14 USA domestic shipping. Can anyone let me know what is happening? Thanks!

Your package was held by your customs.  Please check your PM for the tracking#.

Shipped on time as promissed and delivered according to the UPS...

UPS Tracking#: 1ZR239350445548144

Refund e-mail was never sent to you because the item was sent and UPS stated it was delivered.

Thank you

This item was sent to the area of Wilm***ton.  I still don't have the tracking number list on this. 

If that is the wrong area, please PM me.  Thank you

For uk people....
UPS are issuing invoices for the period of 26th Feb to 6th March, stating not enough charges were paid as they now have the correct fees through from customs.

Do not pay them, challenge this in writing (do not call them) the price you pay upon delivery to driver is all you are required to pay.

You can also state to request a copy of the signed contract between you and UPS that states you will be rrequired to pay extra. As no such contract exists you are not liable for any additional funds.

Remember everything in writing as you can contest this should it go further.

So you guys know the deal

Even though you pay nearly $1k for this, Both SUSHI and BITMAIN send these packages with NO SIGNATURE REQUIRED and NO INSURANCE. That's right.

UPS will leave it at your door with nobody home. Or if they deliver to the wrong house, you're out of luck.

What's even better is that they don't send you tracking #'s. Even after repeated requests. I thought my unit wasn't shipped. No tracking #'s, no replies. Then Sushi emails me saying here's the tracking # it's been delivered 13 days ago. Tracked the number it was "LEFT ON PORCH". Really? We have a pretty secure location, far off the street, theft is unlikely, however, with NO SIG and NO INSURANCE you have no recourse with UPS. If they say its delivered, it's delivered. Even though we didn't get it.

And now Sushi is saying too bad it was delivered, we are not responsible.

1) Send tracking #'s on a timely manner
2) Put at a minimum, SIGNATURE REQUIRED. It only costs an extra $2-4
3) Put at least a $200 insurance amount so the UPS guy will be careful with it. Even for small insured amounts, they have much stricter policies and will never leave it on a porch without a signed door-tag authorizing it.

You guys ordering these S1's be advised that you're taking a huge risk on damage/theft/lost items and so far they are saying they will NOT take care of me.

So we got burned 1.45 B - and to boot, I was promised via email that I would get compensated for the shipping delay and have not.

Sushi I hope you take care of your customers, I really hope you will step up and do what's right.