There are more lies in their web site.
they have said-. We strive for maximum safety, simplicity and convenience. We do not store your funds nor require to sign up.
that is totally a big lie that is been proofed by your all activity.
And your are absolutely right that they don't have any rights to store your funds.
They are saying that tbey are a company. It's not look like that as there behave.
From all the FAQs or law.it is clear that if you are in trouble with any swap or exchange they must have to send the coins to the wallet that came from.that is the system. It can solve the main problem.They didn't do it.So,thats clear that they are not willing to back you the coins.It's a crime. . repeat Its a crime.
They should be user friendly. While they are cheating u.
Hello!
What you've said here isn't entirely correct, I'm afraid.
1. We are very precise in our wording. We don't ever store any of our customers' funds. You don't have to register or create any kinds of accounts either.
2. Special measures and procedures may be applied only if a customer's transaction becomes subject to an investigation in case there's a suspicion that their funds were a product of illegal activities, such as theft, money laundering, and other criminal operations. If they are, we are obliged to hand them over to the legal authorities.
3. If it so happens that a customer provides us with a fake ID or unreliable information about the source of their funds, their transaction can't be completed. In this case, their funds are placed into a cold storage there they remain safe and sound until the investigation is over.
In the OP's case, the investigation is almost over. All we need is for him to agree to a video call with us. If the call is successful, his funds will be released immediately.