Bc.game y'all suspended my account from making withdrawals saying that I need to do my even though I had already done it long ago and made multiple successful withdrawals since then. The problem is now your system won't accept my driver's license even though in my country the driver's license is your id card. You can only have one or the other, therefore your license is your id card. Also this exact same valid unexpired license was the same one I used to kyc in the past. I don't understand what happened if y'all lost my info or something but I'm extremely frustrated trying to explain this to the live support being told the same useless responses and getting nowhere. I've been using your site for a long time and have made many deposits amounting to thousands of dollars and this is so disappointing that this is where we are at now. My uid is 29083107 please restore my account to its previous functionality. At this point I'm feeling 100 percent scammed.

I think I got a bit mixed up here? The previous information you provided to me, you were simply traveling abroad, losing your passport [I have to say I got an eerie nostalgic vibe here] upon return, and you can't pass with the current ID you have; driver's ID. To On this narrative, you've passed KYC and they asked for it again, and that you've been playing for a while?

Umm... actually that is not what I am asking. What you try to explain, though much appreciated, is kinda obvious and can be understood from Ritcheyrich's own narrative above. He played when he was abroad, returned to US soil, and can't pass KYC. Though I believe you misunderstood. The country of origin [which I assume you're saying about residency] is actually matched his real location, namely United States of America.

What I am asking here is the discrepancy of narrative from what he told me through PM, where he informed me that he was traveling and played bc.game, and can't pass KYC because they refuse driver's license. While here, he said that he's been playing for a long time and passed KYC once.

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Ritcheyrich?

I'll proceed to reach my contact once you explain the situation better, if you don't mind? Because from the current narrative, it awfully looks like you're either breaching ToS by playing from US for a while, while BC.game is not for US residents [US residents can access BC social casino from bcgame.us], or you played on BC.game while traveling [which indicate a short amount of time, otherwise it called "moving out" or "studying" or "working"], and now upon return to US, can't provide valid KYC.

If the narrative being the real version here is the "traveling" and not "for a while", BC has a US-friendly site, bcgame.US. OP will still need his passport, given there is a good likelihood that they'll refuse DL as accepted govt. Issued document, but there is a chance that BC [I refer to BC global, here] will transfer all of his funds to his new account in bcgame.us.

My account is still not open, after 31 days and 4 hours. A month self exclusion supposedly is 30 days. I thought maybe I did a mistake and asked for 2 months but then I remembered I saved the chat transcript and can see that I clearly asked for 1 month.

Conversation with BC Game
Started on March 3, 2025 at 08:10 AM Taipei time CST (GMT+0800)

snipped first part of conversation, it was about not getting the self exclusion link in the email...

08:27 AM | 26251574-owari: I want to self exclude for 1 month

08:28 AM | German from BC Game: i am sorry sir for the overlook

may i know the reason sir?

08:29 AM | 26251574-owari: you cut the bonus and raised the house edge. Simply put, unsatisfied customer.

08:29 AM | German from BC Game: Your self-exclusion request is being processed and will be completed shortly. We are committed to processing your request as quickly as possible. We recommend referring to our terms of service at https://bc.game/help/self-exclusion (https://bc.game/help/self-exclusion) for further information. We wish you good luck in your future endeavors.

08:30 AM | German from BC Game: Let us know if there is anything additional that we may assist with, we are available 24/7.Best of luck! 🍀

08:30 AM | 26251574-owari: will i get an email confirmation?

08:31 AM | German from BC Game: for the self escalation by live support there is no email confirmation sir

however it is been escalate for self exclusion sir

08:32 AM | 26251574-owari: I want an email confirmation please, so I have it in writing

08:32 AM | 26251574-owari: with the date it starts and ends

08:34 AM | German from BC Game: i am sorry for that sir, for the date you can refer start from today until one month later sir


1 month later he says, yeah right.
Also I want to make this clear, I just want the account open to get to my funds, after that I will close it indefinitely. This experience is still another reason why I think this site and especially it's support is not worth any player's time. If this problem persists I have obviously no other chance but to open a scam accusation in 24-48 hours.

The thing is, self exclusions, anywhere, end the exact second after the period ends, not at the end of the day or anything. Also a mod on discord confirmed that a 1 month SE ends after 30 days, not after 31 days and xxx hours.
Also, the new day for BC starts and ends on GMT time, so my self exclusion request was on March 2nd for them still.
It's just so annoying the way they handle things. How do emails take days and weeks to reply, for a casino of this size??
Holy doesn't need to get involved, he has other things to do. If anyone need to take some action it's BC. They posted after my initial post so they have read about the case, yet no statement, as usual. Just so lazy, it's amazing. But keep making 50$ raffles to collect feedback.  

Nah, during cool down you could still log in and everything but 2 minutes after the chat ended I was logged out and the SE was in place. And even including a possible cool down it would be over the time limit already. Don't worry about it, if you don't get a reply so be it. But of course I appreciate your action.
Ah, and yes, the numbers next to my screen name in the chat are my UID.

We ended another magnificent round on 🔥 BC.Game ⚽ Cross League Goal Madness ⚽ and two players win bonus code.

He doesn't have to bother because bc.game has a swap feature to convert his coin to other coins. That will help him have another coin to gamble or send to his wallet. That is one feature that bc.game and there are many coins available to convert.

Yeah, that is why when we win a contest and that is decent money, we can withdraw the money and enjoy it. There is much time for us to play gambling but we need to give attention to ourselves. One thing that we can do is just take a rest after we win a lot of money.

They are official mirror sites of bc.game based on their authenticator ~> https://bcgame.com/



So aside from those two that worked for you, maybe some in the list of other mirror links on that website might work for your connection.

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Yup, I really like that swap feature, instant and easy.

While the others are going through with wagering, those that are pass that need to enjoy the money that they have from it. So withdraw or just keep and no need to transfer it.