I believe you were right to post about this.

A moderator cant be so rude. He shouldn't have said that, no matter what you wrote before.

Moderators should be polite and answer questions kindly. Like an AI 

Someone should tell this moderator to change his attitude. If that post is really true.

What kind of situation is this to force a moderation agent to be that rude!? Is he really aware about what he is saying and how this can damage the whole brand reputation!? Even in scammy projects, scammers are much more polite and patient than this. He should be immediately fired with the one who recruited him from the biggening.

I am always expecting to see more unprofessionalism by bc casino because a lot of pending disputes against it, but never imagined to reach this level of arrogance and rudeness.

That's why companies are increasingly letting AI handle customer service. These days, it's very difficult to tell whether you're being assisted by a human or an AI. AI is much more efficient and faster at customer service than humans, as long as the agent monitors and gives clear instructions to  chatgpt on how to proceed, such as: being more polite, use subtlety, clearer and more objective and that sort of thing.

Of course, for very obvious and easily resolved issues, AI isn't necessary, but for things like being more polite or revising the tone of the text, you can ask AI to help you.

Whether it was a misconduct or not, everyone will have a different opinion, but in any case, if it was a mistake, we can only learn from others' mistakes rather than make the same mistake ourselves. 

You seem to be the kind of person who hates the bitter truth or prefers being told sweet lies and fantasies, but let's be honest. Where is the lie in what the moderator said? What matters is the message you understood and not how he said it. Just stop acting like the little fragile princess and face the reality. If you feel like you can't handle it, then I advise you to avoid gambling all together.

Yeah, certainly a much better answer. Moderators should really be much more careful when talking to customers.

This kind of job will most likely be replaced by AI in the future, and just one supervisor which is much more polite will handle situations that the AI isn't able to solve. Like payment problems, withdrawals, etc...

It's the job of the people to tell us the info we want in a polite and composed manner.

In the initial answer, it may be true, but it's also too harsh for the official answer on the topic, whatever it may be.

If a person replies to you like that - yep, I would get it, but the representative or a mod? - Not too good.

It is undeniable that his words sounded quite harsh for a mod but in this context I don't want to draw conclusions too quickly because of course we have to look at the initial context of why such words came out.

If in the end this condition occurs due to a misunderstanding that leads to mutual heating of attitudes then indeed we need to see the whole first before judging.
But on the one hand, things like this should be a little avoided by those who are in charge of service because after all, of course we can judge that service is also a form of trust, it's just that if the situation is only from a piece that exists, honestly we cannot immediately judge before knowing the whole story.

In the gambling industry, it is set up as the gambling company have positive revenue and get profit with time. It's easily to know that their profit comes from user money spent for gambling, so gamblers must know this fact that is not hidden at all.

It's only whether gamblers actually absorb this fact and make their own gambling plans including their financial management so that they are solidly know how much money they are ready to use for gambling. Also by knowing that they are unable to beat casinos in a long term, they must bet more careful and be responsible gamblers.