Yes, I have more than 10 accounts and I have been playing for a year now and only this account was blocked on which I won. On the other previous ones, I only lost large amounts and they were not blocked because when I lose, I immediately block the accounts because I always say the last time I play, I am a player, I am an honest player and any player will understand what I say. But they blocked this account, and the other 10 are still open, but I self-excluded and can't bet. I'm an honest player and won the money honestly, but they blocked the account and the money and still haven't given it back. I have all the videos and screenshots of the account, correspondence, and transactions. but they can't even tell me the reason why they blocked me and won't give me my 3711 USDT, this should be legally justified, right?
BC.Game's terms are pretty clear on having multiple accounts. You are not allowed to have them. You can only register one account. Not 2 and not 10 or more.
Rule 5.4 states:
You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us.
Regarding account closures, the casino's terms state that they can close accounts that don't comply with the terms. It also says that they can return the funds or keep any money in them, including deposits.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
If you believe you were wronged by the casino's actions, you can wait to see what AskGamblers and CasinoGuru say about the case. I think they will side with the casino and say that you broke their terms, and those terms state that they can keep some or all of your money or return it. It's their call.
Yes, but you understand my situation, I am an honest player, I opened an account, lost and immediately self-excluded the account, you understand that I still have all such accounts and they are open and I played like this for 1 year, I opened an account, placed a bet, lost and self-excluded and so on for 1 year and now I opened an account ID: 97401342 - Thmofhibqxcc won 3711 USDT the most important thing is that I won honestly and I was immediately blocked . Look, the most interesting thing is that all my accounts from which I self-excluded are only on the sports line, but for example, at the casino I can play and win and withdraw my winnings there. So the question is, maybe bcgame doesnt have everything written correctly in the rules and treat players, especially honest players, this way? Please understand what I'm describing. Any player will understand, and this happens to players: for example, we top up our balance, lose, then tell ourselves we won't play, self-exclude, and then time passes, and we register a new account and go through verification. I'm an honest player, understand what I'm saying. I've been playing for 22 years.